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Spectrum Customer Service Jobs in Kentucky (NOW HIRING)

The Customer Service Representative opportunity is a full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

Customer Service Representative

Shively, KY ยท On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

The Customer Service Representative opportunity is a full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

Customer Service Representative

Louisville, KY ยท On-site

$15.25 - $21/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market ...

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager , you play a critical role in ...

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

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Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned ...

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Showing results 1-20

Spectrum Customer Service information

See Kentucky salary details

$8

$16

$23

How much do spectrum customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for spectrum customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Kentucky?

For Spectrum Customer Service jobs in Kentucky, the most frequently searched job titles are:

What cities in Kentucky are hiring for Spectrum Customer Service jobs?

Cities in Kentucky with the most Spectrum Customer Service job openings:

Infographic showing various Spectrum Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service Representative | Technical Support

Louisville, KY โ€ข On-site

$15.25 - $21/hr

Other

Re-posted 20 days ago


Job description

Customer Service Representative

Start Date: October 19, 2026

Training Schedule: 12:00pm-9:00pm Sunday-Thursday

Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 3:00pm and 6:00pm

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

Responsibilities

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, customer service
  • Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient