Customer Service Operations Supervisor Jobs (NOW HIRING)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SUPERVISOR, SPACEPORT OPERATIONS

The role of Spaceport Operations Supervisor will be to provide the management of the organization’s housing accommodations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Supervisor will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, creating and implementing processes to improve the growing operation, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Supervisor will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for team
• Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs
• Create and maintain in-person and online training materials
• Manage performance for Spaceport Operations staff
• Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of leadership experience within the hospitality or transportation industries

PREFERRED SKILLS AND EXPERIENCE:

• 5+ years of leadership experience within the hospitality or transportation industries
• Experience opening new operations and/or creating operational procedures from the ground up
• Advanced knowledge of customer service and problem resolution
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Excellent knowledge of room inventory, housekeeping processes and guest service
• Proficient knowledge of human resources management
• Experience with high volume, complex multidisciplinary operations
• Experience leading groups in large team settings of 10 or more staff members
• Familiar with space planning procedures and operations
• Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers
• Logical and strategic approach to solving problems
• Ability to read and understand basic floor plans
• Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

ADDITIONAL REQUIREMENTS:

• Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
• Willingness to relocate to Starbase, Texas with potential for shift work in a remote location
• Schedule varies based on site operational needs, extended hours and weekends could be required; flexibility required
• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affi­missive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out toEEOCompliance@spacex.com.