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Customer Service Operations Manager Jobs in Zachary, LA

PCMS

EVS Operations Manager

Baton Rouge, LA · On-site

... service quality, responding to customer concerns, and ensuring all assigned facilities meet PCMS ... The Operations Manager may occasionally need to report earlier, remain later, or assist during ...

Company not disclosed

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Service manager

Baton Rouge, LA · On-site

We are seeking a Service Manager to lead our 20-person technician team and continue the high level ... operational awareness, and the ability to support both your team and customers in real time. This ...

HGA

Operations Manager

Baton Rouge, LA · On-site

By implementing corporate policies and ensuring project success, the Operations Manager will play a critical role in driving our business forward and delivering exceptional service to our customers.

tuffshed

Operations Manager

Baton Rouge, LA · On-site

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Metropolis Technologies

Operations Manager

Baton Rouge, LA · On-site

$60K - $65K/yr

Identify all procurement and vendor service needs of the location. * Perform general accounting ... Passionate about going above and beyond to deliver the best possible customer experience and client ...

QXO

Operations Manager

Baton Rouge, LA · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

QXO

Operations Manager

Baton Rouge, LA · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Zachary, LA

Customer Service Operations Manager information

See Zachary, LA salary details

$35.5K

$98.6K

$108K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in Zachary, LA is $98,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,800.00 and $106,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Zachary, LA are hiring for Customer Service Operations Manager jobs?

Cities near Zachary, LA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Zachary, LA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,568 per year, or $47.4 per hour.

Customer Service Manager

OMNI INDUSTRIES INC

Baton Rouge, LA • On-site

$90K/yr

Full-time

Posted 17 days ago

Job description

Job Summary:

The Customer Service Manager is responsible for leading the customer service team to deliver exceptional customer experience while ensuring efficient order management and strong collaboration across Sales, Supply Chain, Operations, Production, Logistics, and Finance. This role develops and executes the customer service strategy, drives continuous improvement, develops team members, and supports operational excellence in a fast-paced manufacturing environment.

Duties/Responsibilities:

  • Lead, coach, mentor, and develop the customer service team.
  • Develop and implement the customer service strategy in alignment with company objectives.
  • Establish and monitor customer service goals, KPIs, and performance standards.
  • Ensure timely and accurate processing of customer orders.
  • Resolve escalated customer concerns and implement effective service recovery.
  • Monitor customer satisfaction (CSAT) and implement corrective actions as needed.
  • Drive customer retention by building strong customer relationships and ensuring a high level of service.
  • Coordinate customer priorities with Sales, Production, Supply Chain, Logistics, and Finance.
  • Monitor order flow, shipping performance, and backlog status.
  • Analyze service metrics and identify opportunities for process improvements.
  • Develop, maintain, and improve Standard Operating Procedures (SOPs).
  • Support forecasting, demand planning, and customer communications.
  • Prepare reports and provide recommendations to executive leadership.
  • Promote a culture of continuous improvement, accountability, and customer focus.
  • Support ERP and CRM system improvements and process optimization.
  • Evaluate and implement new technologies, including AI, to enhance customer service operations.

Required Skills:

  • Strong leadership and team development skills.
  • Excellent customer service and conflict resolution abilities.
  • Strong relationship management and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Strong analytical, problem-solving, and data-driven decision-making abilities.
  • Ability to collaborate effectively across multiple departments.
  • Sense of urgency, accountability, and customer focus.
  • Proficiency with ERP and CRM systems.
  • Advanced knowledge of Microsoft Office Suite, including Excel.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Commitment to continuous improvement and operational excellence.

Education and Experience:

  • Bachelor's degree in Business, Supply Chain, Marketing, or a related field preferred.
  • Minimum of seven (7) years of customer service experience, including leadership responsibilities.
  • Manufacturing, industrial, chemical, or lubricant industry experience preferred.
  • Experience developing KPIs and managing departmental performance.
  • Experience with order management, logistics, and supply chain operations preferred.
  • Experience leading teams and driving continuous improvement initiatives.
  • Experience with ERP systems and customer relationship management (CRM) software.

Physical Requirements:

  • Prolonged periods of sitting and working at a computer.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to work in both office and manufacturing environments.
  • Must be able to walk through production and warehouse areas and wear required personal protective equipment (PPE) when entering operational areas.
  • Ability to travel occasionally to company locations, customers, or industry events as needed.


Omni Specialty Packaging is an Equal Opportunity Employer (EOE)

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