ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Surrey, BC

JYSK Canada

Operations Manager

Coquitlam, BC

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

Jysk Canada

Operations Manager

Richmond, BC

CA$46K - CA$53K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

Jysk Canada

Operations Manager

Coquitlam, BC

CA$46K - CA$53K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

JYSK Canada

Operations Manager

Richmond, BC

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

Jysk Canada

Operations Manager

Pitt Meadows, BC

CA$46K - CA$50K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

JYSK Canada

Operations Manager

Richmond, BC

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

JYSK Canada

Operations Manager

Pitt Meadows, BC

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

RONA

Operations Manager

North Vancouver, BC · On-site

Make a difference in an environment where your leadership, drive and passion for customer service ... Manage promotional activities according to sales, company initiatives. Be aware of current trends ...

Securitas

Security Operations Manager

Vancouver, BC · On-site

Manages a shift and/or segment of guarding operations at the direction of line management. Performs ... Strong customer service and service delivery orientation. * Strong interpersonal skills, ability to ...

FIRST ONSITE

Emergency Operations Manager

Surrey, BC

... and service excellence. A DAY IN THE LIFE OF AN EMERGENCY OPERATIONS MANAGER As an Emergency ... Operations Manager , you lead the heartbeat of branch operations. You coordinate people, resources ...

ScalePad

Sales Operations Manager

Vancouver, BC · On-site

... managed services for our global partners. (That's what we call our customers.) What is ScalePad At ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

ScalePad

Sales Operations Manager

Vancouver, BC · On-site

... managed services for our global partners. (That's what we call our customers.) What is ScalePad At ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Surrey, BC

Customer Service Operations Manager information

See Surrey, BC salary details

$28K

$58.6K

$88.6K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in Surrey, BC is $58,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,047.00 and $72,581.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Surrey, BC are hiring for Customer Service Operations Manager jobs?

Cities near Surrey, BC with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,635 per year, or $28.2 per hour.

Operations Manager

JYSK Canada

Coquitlam, BC

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Job Description

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?
As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.

The Role:

As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also assist the store management team in instilling company values and customer promises within the team and in the store.

Other duties include:

  • Following all loss prevention and key control policies to reduce shrink
  • Performing Weekly Inventory Cycle counts and periodic Full Store Inventory counts
  • Weekly ordering to ensure you have sufficient inventory
  • Following proper store opening and closing procedures, including alarm checks and security walks

What this role brings to you:

  • The possibility of being part of a dynamic team and culture
  • The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams
  • A great benefit package for full-time colleagues (including medical, vision and dental)
  • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perkopolis.
  • A free 24/7 Employee Assistance Program available to you and your family.
  • An amazing colleague discount on all JYSK products  

What you bring to the role:

  • Ability to work independently or as part of a team
  • A dynamic and positive personality with strong leadership skills
  • Flexibility to work various shifts, including evenings and weekends as required
  • 2 years experience in retail management and customer service
  • High school diploma or equivalent preferred

Compensation: Generally, the hiring range for this position is $46,000 to $53,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

If this sounds like an opportunity for you, come join JYSK and experience it for yourself!

JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply.  Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic.  Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process.

JYSK is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at JYSK. We thank all applicants for their interest in a career at JYSK; however, only those candidates who are selected for an interview will be contacted.

Additional Information

Physical demands that are required include mobility (walking, standing, climbing, bending, etc.) and manual material handling (lifting, pushing, pulling, carrying, etc.). Movement of product by use of ladders and stock pickers is required.