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Customer Service Operations Manager Jobs in Spring Lake, NJ

Burlington

Operations/Service Manager II

Freehold, NJ · On-site

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

CVS Health

Operations Manager

Lakewood, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakewood, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Wall, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Wall, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Neptune City, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

The Grounds Guys

Operations Manager

Howell, NJ · On-site

$28 - $34/hr

You see customer service issues as an opportunity to turn every customer into a raving fan. * You ... Your Responsibilities as an Operations Manager * Overall operations of the business * You are quite ...

Amazon

Operations Manager

Tinton Falls, NJ · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Marriott

Operations Manager

Red Bank, NJ · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

Marriott International

Operations Manager

Red Bank, NJ · On-site

$28.35 - $32.69/hr

... customer service by being readily available/approachable for all guests. • Takes proactive ... Assisting in Managing Profitability • Assists in performing required annual Quality audit with GM ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Spring Lake, NJ

Customer Service Operations Manager information

See Spring Lake, NJ salary details

$44.7K

$124.1K

$136K

How much do customer service operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service operations manager in Spring Lake, NJ is $124,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Spring Lake, NJ are hiring for Customer Service Operations Manager jobs?

Cities near Spring Lake, NJ with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Spring Lake, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $124,098 per year, or $59.7 per hour.

Operations Manager - Customer Service

Brick, NJ • On-site

Nick Catone LLC
See more jobs at Nick Catone LLCexternal

$17 - $20/hr (+ commission)

Part-time

Re-posted 9 days ago

Job description

· Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone)

· Manage the social media platforms of Instagram and the Facebook pages for the business to engage with members and potential members

· Generate email campaigns and marketing ads for all social media and promotional platforms

· Generate a Marketing Map of all of the events throughout the year (consisting of planned events, membership specials, booked seminars, etc.)

· Greeting members and prospective members and guest while providing exceptional customer service

· Generate membership sales through sign-ups to earn commission

· Assist with questions in regards to the facility, class schedule, membership options in a professional manner and give tours of the facility to prospective members

· Help to maintain our online store to sell merchandise directly to consumer

· Manage the staff of the front desk area and smoothie bar

· Opening and closing the facility abiding by all protocols if scheduled to do so

· Follow all company policies and procedures

Company Description

NCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers.