ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Montgomery, IL

Zobility

Service Operations Supervisor

Roselle, IL · On-site

Act as escalation point for operational and customer issues, ensuring timely resolution and strong ... Experience with ERP systems and service/work order management platforms (e.g., Microsoft Dynamics ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Burlington

Operations/Service Manager III

Naperville, IL · On-site

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

CVS Health

Operations Manager

Schaumburg, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

YORA Facility Services

Be Seen First

Operations Manager - Multi-Site Facility Services

Lemont, IL · On-site

$75K - $90K/yr

Maintain service quality and resolve operational issues before they affect customers. * Establish ... Can manage managers, supervisors, and frontline teams. * Uses numbers, standards, and documented ...

Associated

Director, Service Operations

Hanover Park, IL · On-site

$147K/yr

... Management Teams. * Responsible for creation, appropriate delegation, and execution of Service ... Maintains contact with the public, customers, and other employees for the purposes of networking ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Montgomery, IL

Customer Service Operations Manager information

See Montgomery, IL salary details

$44.3K

$123.1K

$134.8K

How much do customer service operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service operations manager in Montgomery, IL is $123,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,300.00 and $133,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Montgomery, IL are hiring for Customer Service Operations Manager jobs?

Cities near Montgomery, IL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Montgomery, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,057 per year, or $59.2 per hour.

Service Operations Supervisor

Zobility

Roselle, IL • On-site

Other

Medical, Dental, Life, Retirement

Re-posted 3 days ago

Job description

Job Description:
  • The Service Operations Supervisor is responsible for overseeing and coordinating service administration and support functions to ensure efficient, accurate, and high-quality execution of service operations.
  • This role provides leadership across service coordination and administrative teams, ensuring workflows are standardized, scalable, and aligned with business objectives.
  • The Supervisor evaluates processes, systems, and team responsibilities to identify opportunities for operational efficiency and improved service delivery.
  • key focus of this role is optimizing Microsoft Dynamics 365 (D365) Field Service to enhance system utilization, reporting accuracy, and overall operational performance.
Responsibilities:
  • Provide day-to-day leadership and oversight of service administrative and coordination staff; balance workload and ensure timely, accurate execution
  • Oversee service workflows including work order lifecycle, service request processing, and billing support while coordinating across dispatch and field teams
  • Evaluate processes, team structure, and workflows to identify inefficiencies and implement improvements that reduce manual work and increase scalability
  • Serve as a functional lead for D365; drive system adoption, improve data quality, and implement workflow enhancements and automation
  • Oversee administrative processes including maintenance contracts, billing corrections, parts coordination, and service documentation
  • Track and analyze key service metrics to identify trends, improve performance, and support decision-making
  • Partner cross-functionally with field service, sales, and internal teams to ensure alignment and minimize service delays
  • Act as escalation point for operational and customer issues, ensuring timely resolution and strong service experience
Requirements:
  • 5+ years of experience in service operations, customer service, or field service support
  • Experience coordinating workflows across multiple stakeholders
  • Demonstrated ability to improve processes and drive efficiency
  • Proficiency in Microsoft Office (Excel, Word, etc.) required
  • Experience with ERP systems and service/work order management platforms (e.g., Microsoft Dynamics 365 Field Service) preferred
Preferred:
  • Leadership or team lead experience
  • Experience in manufacturing or service-based environments
Core Competencies:
  • Process Improvement & Operational Efficiency
  • Leadership & Accountability
  • Organizational & Coordination Skills
  • Data Analysis & Problem Solving
  • Communication & Collaboration
  • Customer Focus
Education:
  • High School Diploma or GED required.
  • Bachelor's degree preferred (Business, Operations, or related field).

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

Apply