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Customer Service Operations Manager Jobs in Memphis, TN

Burlington Stores, Inc.

Operations/Service Manager II

Southaven, MS · On-site

$21.50 - $28.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington Stores

Operations/Service Manager II

Southaven, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Raymondjames

Manager, Operations | New Accounts

Memphis, TN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This includes reinforcing best practices in service delivery, escalation management, and operational execution. Additionally, this role will collaborate closely with peer leaders, including Directors ...

R+L Carriers

Operations Manager

Arlington, TN

Operations Manager, Starting at $72,000 Full-Time, Monday - Friday, 4:00pm-2:30am Earn 1 week of ... including, but not limited to, customer service, customer interaction, and operations.

R+L Carriers

Operations Manager

Arlington, TN · On-site

Operations Manager, Starting at $72,000 Full-Time, Monday - Friday, 4:00pm-2:30am Earn 1 week of ... including, but not limited to, customer service, customer interaction, and operations.

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Operations Manager - Memphis * Pay Range - $65k-$75k * Growth Opportunities * Pay Activ - On-demand ... Responsible for always delivering the highest level of customer service in the industry to our ...

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

Operations Manager - Memphis * Pay Range - $65k-$75k * Growth Opportunities * Pay Activ On-demand ... Responsible for always delivering the highest level of customer service in the industry to our ...

Dollar Tree

Operations Manager

West Memphis, AR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Foster a culture of safety, sanitation, integrity, and customer service Leadership & Administration: * Manage the development, implementation, and administration of operational policies, programs ...

Dollartree

Operations Manager

West Memphis, AR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Foster a culture of safety, sanitation, integrity, and customer service Leadership & Administration: * Manage the development, implementation, and administration of operational policies, programs ...

Rain For Rent

Operations Manager

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... For over 91 years, we've delivered consistent, high-quality products and services to our customers.

BrightView

Operations Manager

Memphis, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

DPDHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (II) - DTC -Shift: 8am-5pm , Monday-Friday. -Pay: $72,000 - $85,000 Operations ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

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Customer Service Operations Manager information

See Memphis, TN salary details

$39.9K

$110.9K

$121.6K

How much do customer service operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer service operations manager in Memphis, TN is $110,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,200.00 and $120,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Memphis, TN? The most popular types of Customer Service Operations jobs in Memphis, TN are:
What cities near Memphis, TN are hiring for Customer Service Operations Manager jobs? Cities near Memphis, TN with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Memphis, TN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $110,949 per year, or $53.3 per hour.

Supervisor - Service Operations

Thompson Machinery

Memphis, TN • On-site

Full-time

Re-posted 11 days ago

Job description

Supervisor - Service Operations
JOB PROFILE
The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress.
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
BASIC REQUIREMENTS
  • High school diploma required, college and/or technical education preferred.
  • Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
  • Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
  • Able to work a flexible schedule, including nights, weekends and on-call hours as required.
  • Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
  • Sense of urgency and self-initiative, and the personal drive for success.
  • Excellent communication skills.
  • Must be able to travel as required for meetings and training (less than 15%).

RESPONSIBILITIES
  • Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
  • Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
  • Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
  • Conduct annual performance reviews for assigned operational unit.
  • Investigate & document events of work related Injury and/or property damages.
  • Maintain effective work, vacation and training scheduled for assigned staff.
  • Submit accurate time records related to work performed and/or hours worked.
  • Respond to customer inquiries related to service.

Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business
  • Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.

Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 20-50 pounds occasionally.

Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate's experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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