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Customer Service Operations Manager Jobs in Coquitlam, BC

Procurify

Marketing Operations Manager

Vancouver, BC · Remote

ABOUT THE ROLE The Marketing Operations Manager is a systems-focused builder and operator dedicated ... Deep experience working with modern marketing and CRM tools, specifically Salesforce CRM . * ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Surrey, BC · On-site

$21.75 - $31.75/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Surrey, BC

$21.75 - $31.75/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

Autodesk

Marketing Operations Manager

Vancouver, BC · On-site

Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Surrey, BC · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

First Onsite - CA

Emergency Operations Manager

Surrey, BC · On-site

$90K - $110K/yr

If that sounds like you, our Emergency Operations Manager role could be an exciting next step! You ... and service excellence.A DAY IN THE LIFE OF AN EMERGENCY OPERATIONS MANAGERAs an Emergency ...

Canlan Sports

Ice Rink Operations Manager

Langley, BC · On-site

CA$73K - CA$77K/yr

Canlan Sports is currently looking for an Ice Rink Operations Manager Rate of Pay: $73,000 - $77 ... Ensures all service requests are dealt with in a timely manner. * Monitors consumption daily.

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Coquitlam, BC

Customer Service Operations Manager information

See Coquitlam, BC salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in Coquitlam, BC is $58,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,998.00 and $72,497.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Coquitlam, BC are hiring for Customer Service Operations Manager jobs?

Cities near Coquitlam, BC with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Assistant Service Manager

North Shore Honda

North Vancouver, BC

Full-time

Medical, Dental

Re-posted 2 days ago

Job description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

North Shore Honda is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

This is a Commission Based position.

Primary Duties and Responsibilities

· Assist the Service Manager with the daily operations of the Service Department

· Support Service Advisors in managing customer interactions, appointments, and follow-up communication

· Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups

· Help ensure high-quality service and repairs are delivered to customers

· Handle escalated customer concerns or complaints in a professional and timely manner

· Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements

· Support adherence to dealership processes, standards, and operational procedures

· Work collaboratively with technicians and other departments to promote efficient workflow

· Assist with maintaining a clean, organized, and customer-focused service environment

· Contribute to continuous improvement efforts within the Service Department

· Perform other duties as assigned to support service operations

Qualifications Required

Experience & Knowledge

· Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)
General understanding of vehicle mechanics and service operations

Skills & Abilities

· Strong customer service and interpersonal skills

· Excellent written and verbal communication skills

· Strong organizational skills with attention to detail

· Ability to effectively multi-task in a fast-paced environment

· Dependable, self-motivated, and able to work with minimal supervision

· Effective administrative and time-management skills

· Ability to work collaboratively with dealership teams

· Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

  • Discounted employee vehicle purchase program
  • Job-specific coaching & training programs
  • Comprehensive health & dental plans
  • Employee wellness & assistance programs
  • Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.