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Customer Service Operations Manager Jobs in Wisconsin

Interstate PowerSystems

WI · On-site

$55K - $65K/yr

The ideal candidate combines strong service operations experience and a customer-focused mindset. This individual will manage preventive maintenance programs, oversee contract administration, and ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Milwaukee, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

Socket.dev

WI · On-site

Own dispatch, capacity, utilization, first-time completion, callbacks, SLAs, and customer ... 3+ years managing technicians, dispatch, or service operations. * Strong commercial HVAC/R ...

CVS Health

Operations Manager

Milwaukee, WI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Uline

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Uline

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Wisconsin

Customer Service Operations Manager information

See Wisconsin salary details

$44.9K

$124.8K

$136.8K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Wisconsin is $124,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,300.00 and $135,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Wisconsin?

The most popular types of Customer Service Operations jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Operations Manager jobs?

Cities in Wisconsin with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $124,834 per year, or $60 per hour.

Service Operations Coordinator

Manitowoc, WI • On-site

Accredited Labs
See more jobs at Accredited Labsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Coordinate equipment throughout the service and calibration process from arrival through completion.

  • Log incoming equipment into tracking systems and maintain accurate status information.

  • Communicate with customers regarding equipment status, scheduling, approvals, and service updates.

Job description

Are you highly organized, detail-oriented, and passionate about making sure nothing falls through the cracks? ATSNUC, Inc. is seeking a Service Operations Coordinator to join our team in Manitowoc, WI.
In this role, you'll serve as the organizational hub of our nuclear gauge service and calibration operation. You'll coordinate equipment moving through the facility, maintain accurate documentation, communicate with customers, support quality processes, and help ensure equipment is serviced and returned on time.
This is an excellent opportunity for candidates with experience in operations coordination, customer service, logistics, project coordination, administration, quality systems, or related fields who enjoy managing multiple priorities and driving processes forward.
What You'll Do
As a Service Operations Coordinator, you will:
  • Coordinate equipment throughout the service and calibration process from arrival through completion.
  • Log incoming equipment into tracking systems and maintain accurate status information.
  • Monitor workflow and identify jobs requiring follow-up, customer approval, additional testing, or parts.
  • Coordinate activities between service, calibration, shipping, and outside testing providers.
  • Review records, documentation, service reports, and shipping paperwork for completeness and accuracy.
  • Maintain equipment traceability and support compliance with quality and documentation requirements.
  • Communicate with customers regarding equipment status, scheduling, approvals, and service updates.
  • Coordinate customer pickups, drop-offs, outbound shipments, rentals, and equipment transfers.
  • Support inventory management, purchasing activities, vendor communications, and supply replenishment.
  • Perform routine calibration of radiation survey meters after completing company-provided training.
  • Assist with invoicing, quotes, purchase orders, scheduling, and other operational documentation.
  • Support continuous improvement initiatives focused on quality, efficiency, accuracy, and turnaround time.

What Makes You Successful
We're looking for candidates who:
  • Have exceptional attention to detail and naturally notice discrepancies or missing information.
  • Enjoy organizing complex workflows and managing multiple priorities simultaneously.
  • Take ownership of tasks and follow them through to completion.
  • Are proactive and identify issues before they become problems.
  • Think critically and can determine next steps when challenges arise.
  • Communicate professionally with customers, vendors, and teammates.
  • Are comfortable using computers and learning new software systems.
  • Take pride in maintaining accurate records and documentation.
  • Adapt well in a fast-paced environment where priorities may change.
  • Understand the importance of quality, accuracy, and customer service.

Qualifications
Required
  • High school diploma or equivalent.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple projects, deadlines, and priorities simultaneously.
  • Ability to work independently and take ownership of responsibilities.
  • Experience maintaining detailed records, documentation, or tracking systems.

Preferred
  • Experience in operations coordination, customer service, logistics, project coordination, office administration, quality, or a related role.
  • Experience with inventory management, purchasing, scheduling, shipping, or vendor coordination.
  • Experience working within a documented quality system or regulated environment.
  • Familiarity with ISO/IEC 17025 requirements or quality documentation processes.
  • Experience supporting technical service operations or equipment-based businesses.
  • Knowledge of calibration, metrology, radiation safety, or technical equipment environments.
  • Experience using business management, inventory, service tracking, or ERP software.

Why Join ATSNUC?
At ATSNUC, you'll play a critical role in helping our operation run efficiently and accurately. You'll work in a specialized industry supporting the service and calibration of nuclear density gauges and radiation detection equipment used by customers throughout the country.
As part of a small, collaborative team backed by the resources of Accredited Labs, you'll have the opportunity to make a meaningful impact, improve processes, take on additional responsibilities, and grow professionally as the company continues to expand.
About Accredited Labs
Accredited Labs is a trusted provider of accredited calibration services. We combine the local expertise and customer relationships of regional calibration laboratories with the resources, infrastructure, and quality standards of a national organization. Our teams deliver precision calibration and technical services while maintaining the personalized support our customers value.
Benefits
Full-time employees are eligible for:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Professional Development and Growth Opportunities

Equal Opportunity Employer
Accredited Labs is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law.

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