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Customer Service Operations Manager Jobs in Montana

Vortex Companies

Operations Manager

Helena, MT · On-site

The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to ... Maintain strong relationships with customers, contractors, municipalities, vendors, and ...

Goodwill

$18/hr

Directs all aspects relating to the daily operations of the sales floor, leading the team and ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Goodwill

Customer Service Manager

Power, MT · On-site

$18/hr

Directs all aspects relating to the daily operations of the sales floor, leading the team and ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Hobby Lobby Careers

Customer Service Manager

Bozeman, MT · On-site

$21 - $22/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Ulta Beauty, Inc.

Operations Manager

Great Falls, MT

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Great Falls, MT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Great Falls, MT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Great Falls, MT · On-site

$55 - $75/hr

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Walgreens

Pharmacy Operations Manager

Whitefish, MT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Great Falls, MT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Whitefish, MT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Whitefish, MT

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Helena, MT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Whitefish, MT · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Montana

Customer Service Operations Manager information

See Montana salary details

$40.8K

$113.5K

$124.4K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Montana is $113,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $123,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Montana?

The most popular types of Customer Service Operations jobs in Montana are:

What cities in Montana are hiring for Customer Service Operations Manager jobs?

Cities in Montana with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Montana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $113,517 per year, or $54.6 per hour.

Operations Manager

Vortex Companies

Helena, MT • On-site

Full-time

Re-posted 29 days ago

Key responsibilities

  • Oversee daily operations across multiple active projects and crews throughout the region

  • Coordinate manpower, equipment, subcontractors, materials, and operational resources

  • Support project execution, monitor performance, and resolve operational, staffing, scheduling, and customer-related issues

Job description

Want to be part of one of the country's fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to make the worlds water cleaner and we're growing every day!
We think BIG about solving the world's toughest challenges in failing water, sewer and industrial infrastructure.
At Vortex, you will be surrounded with a culture that puts your safety first in all we do. If you like a fast-paced environment, a team structure that provides support, training, and development, then apply today!
The Operations Manager is responsible for overseeing regional operations, field execution, project performance, resource planning, and customer relationships across multiple active projects and business lines. This role works closely with Project Management, field leadership, Estimating, Finance, Safety, and Executive Leadership to ensure projects are completed safely, efficiently, on schedule, and within budget.
Projects may include sewer excavation, underground utility, trenchless rehabilitation, municipal infrastructure, industrial services, and heavy civil construction work. The ideal candidate is a strong operational leader with experience managing crews, coordinating resources, supporting project execution, and building customer relationships in a fast-paced construction environment.
Key Responsibilities
Duties include, but are not limited to:
  • Oversee daily operations across multiple active projects and crews throughout the region
  • Coordinate manpower, equipment, subcontractors, materials, and operational resources
  • Work closely with Project Managers, Superintendents, and field leadership to support project execution and scheduling
  • Conduct regular site visits and job walks to monitor production, safety, quality, staffing, and overall project performance
  • Support field teams by resolving operational, staffing, scheduling, and customer-related issues
  • Monitor labor utilization, productivity, equipment usage, and operational performance
  • Assist with workforce planning, crew development, and operational forecasting
  • Support implementation and enforcement of Company safety policies and OSHA requirements
  • Maintain strong relationships with customers, contractors, municipalities, vendors, and subcontractors
  • Participate in customer meetings, project walkthroughs, pre-bid meetings, and operational planning discussions
  • Support proposal development, staffing plans, budgeting efforts, and project planning activities
  • Collaborate with Project Management and Finance teams to evaluate project performance and operational efficiency
  • Assist leadership with equipment planning, procurement coordination, and resource allocation
  • Support operational growth initiatives and continuous improvement efforts

Qualifications
  • Experience managing construction, underground utility, trenchless rehabilitation, municipal infrastructure, industrial services, or heavy civil construction operations preferred
  • Strong operational leadership and field coordination experience
  • Experience managing multiple crews, projects, and operational priorities
  • Strong communication, organizational, leadership, and problem-solving skills
  • Ability to work in a fast-paced operational environment
  • Proficient in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
  • Experience with construction management and project tracking software preferred

Travel
This is a travel-intensive position supporting operations across multiple job sites and regions. Frequent travel, including extended overnight stays and time spent in the field, is required based on operational and project needs.
Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
We are a fair chance employer.

Apply