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Customer Service Operations Manager Jobs in Kentucky

Levata

Director, Service Operations

Louisville, KY · On-site

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Levata

Director, Service Operations

Louisville, KY

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Levata

Director, Service Operations

Louisville, KY

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Hertz

Customer Operations Manager

Louisville, KY

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

The Hertz Corporation

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

United Westlabs

Operations Manager

Lexington, KY · On-site

Position Summary The Lab Services Operations Manager is responsible for the overall operational ... to ensure exceptional customer service, operational efficiency, compliance with regulatory ...

Bertelsmann-Jobs

Operations Manager

Louisville, KY · On-site

The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting ...

Bertelsmann

Operations Manager

Louisville, KY · On-site

The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Kentucky

Customer Service Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Kentucky?

The most popular types of Customer Service Operations jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Service Operations Manager jobs?

Cities in Kentucky with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Food Service Operations Manager I

Buckhorn, KY • On-site

Kentucky Board of Nursing
Public Administration • 51 - 200 employees

6.2

Company rating: 6.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

29th of 43 rated prisons

People enjoy working here

Respectful managers

Good training

Learn more about Kentucky Board of Nursingexternal

Full-time

Posted 13 days ago

Job description

Food Service Operations Manager I

50670

31103193

Reposted per agency request 371747

What Kentucky Department Of Corrections employees say

Pay

Benefits

Hours and flexibility

Workplace

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