ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in British Columbia

Brandt

Field Service Operations Manager

Kamloops, BC

The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees development ...

Siemens Healthineers

Analyzes operational processes, escalation procedures and performs training needs assessments for ... Manage customer relations in all service and maintenance matters (service requests, contractual ...

Gategroup

Manager Operations Customer Service

Vancouver, BC · On-site

CA$55K - CA$65K/yr

This position, which reports to the Senior Manager of Customer Service, is the primary liaison between the airline customers and the Gate Gourmet operational team. What we're looking for: We're ...

Rentokil Initial

Operations Manager

Nanaimo, BC · On-site

CA$65K - CA$70K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Burnaby, BC

CA$68K - CA$72K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Dakwakada

Operations Manager

Victoria, BC · On-site

Operations Manager Position Summary The Operations Manager is responsible for the planning ... Address and resolve service issues and customer concerns * Support a positive customer experience ...

Rentokil Initial

Operations Manager

Nanaimo, BC · On-site

CA$65K - CA$70K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Nanaimo, BC · On-site

CA$65K - CA$70K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...

Rentokil Initial

Operations Manager

Burnaby, BC

CA$68K - CA$72K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Burnaby, BC · On-site

CA$68K - CA$72K/yr

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...

Waste Connections Inc

Operations Manager

Kelowna, BC · On-site

The Operations Manager plans and manages district operations effectively, ensuring the best ... You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and ...

Targeted Talent

Operations Manager

Burnaby, BC

$70K - $85K/yr

Analyze sales data, trends, and customer behavior to drive strategic decision-making and improve ... Proven experience in operations management roles with a focus on ecommerce, inventory, logistics ...

Bridgemans Services

Operations Manager

Squamish, BC · On-site

Operations Manager Primary Location: On MV Isabelle X/ Saga-Company Vessels alongside Squamish, BC ... BSG customizes services to the exact needs and locations of clients, ensuring that solutions meet ...

Targeted Talent

Operations Manager

Burnaby, BC

$70K - $85K/yr

Analyze sales data, trends, and customer behavior to drive strategic decision-making and improve ... Proven experience in operations management roles with a focus on ecommerce, inventory, logistics ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in British Columbia

Customer Service Operations Manager information

See British Columbia salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in British Columbia is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in British Columbia?

The most popular types of Customer Service Operations jobs in British Columbia are:

What cities in British Columbia are hiring for Customer Service Operations Manager jobs?

Cities in British Columbia with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Field Service Operations Manager

Brandt

Kamloops, BC

Full-time

Re-posted 27 days ago

Job description

Brandt is currently seeking a Field Service Operations Manager for the British Columbia region.

The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

  • Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
  • Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
    • Technician efficiency.
    • Billing accuracy and timeliness.
    • Work in Progress (WIP) management.
    • Warranty reimbursement
  • Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
  • Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
  • Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
  • Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
  • Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
  • Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
  • Other duties as assigned. 

QUALIFICATIONS/REQUIREMENTS: 

  • 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
  • Strong customer focus.
  • Clear understanding of how to audit in compliance with company policies and procedures.
  • Ability to develop business plans with a focus on providing superior customer service.
  • Ability to lead branch service managers in the benefits of following a structured business plan.
  • Proficient in Microsoft Office applications.
  • Relevant post-secondary education considered an asset.

#LI-onsite


Required Skills
Required Experience

Apply