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Customer Service Operations Associate Jobs in Winthrop, MA

Incendia Partners

Operations Associate

Boston, MA · On-site

$70K - $80K/yr

Excellent benefits package Our client, a highly regarded global professional services firm, is seeking an Operations Associate to join its Boston office. This is an excellent opportunity for a ...

ITW Instron

Service Operations Coordinator

Norwood, MA

$35 - $38/hr

Knowledge, Skills & Abilities * 2-4 years of customer service, sales support, service administration, or project coordination experience. * Associate degree in Business, Accounting, Operations, or ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Sentinel Group

Operations Associate

Wakefield, MA · Remote

A sincere interest in learning about the financial services industry and retirement plan operations ... About you: We are looking for an innovative and dependable team member who is customer-focused ...

New

Tycho AI, Inc

Operations Associate

Cambridge, MA · On-site

Coordinate office services, maintenance, repairs, and other workplace needs. * Help maintain a well ... Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements ...

Kforce Inc.

Operations Associate

Boston, MA · On-site

Kforce has a client that is seeking an Operations Associate in Boston, MA. Position Overview: A ... Trade Closing & Loan Servicing: Lead primary/secondary trade execution using WSO, ClearPar, and ...

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

THE KRAFT GROUP

Stadium Operations Associate

Foxboro, MA · On-site

$15 - $20/hr

SUMMARY The Stadium Operations Associate is responsible for the execution of and the enhancement of ... Provide exceptional customer service by greeting guests, answering questions and resolving ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Winthrop, MA

Customer Service Operations Associate information

See Winthrop, MA salary details

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$26

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How much do customer service operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service operations associate in Winthrop, MA is $26.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $28.22 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What cities near Winthrop, MA are hiring for Customer Service Operations Associate jobs?

Cities near Winthrop, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Operations Associate

Incendia Partners

Boston, MA • On-site

$70K - $80K/yr

Other

Posted 6 days ago

Job description

Operations Associate – Boston
Compensation: $70,000–$80,000 base + bonus
Benefits: Excellent benefits package
Our client, a highly regarded global professional services firm, is seeking an Operations Associate to join its Boston office. This is an excellent opportunity for a polished, highly organized professional who enjoys a varied role and thrives in a fast-paced, collaborative environment.
New Joiner & Employee Engagement
  • Own the New Hire Journey: Take ownership of the Boston office new hire experience from pre-arrival through onboarding, ensuring every new employee feels welcomed, prepared, and connected from day one.
  • Create a Seamless First Impression: Coordinate all aspects of a new employee’s arrival, including workspace preparation, technology readiness, office orientation, introductions, and access to key resources.
  • Drive Continuous Improvement: Work closely with the People and IT teams to evaluate and enhance onboarding processes, identifying opportunities to make the experience more efficient, engaging, and consistent.
  • Build Scalable Resources: Create and maintain onboarding guides, training materials, and process documentation to support new employees and ensure consistency across the organization.
  • Collaborate Across Offices: Partner with Office Managers to share best practices and help establish consistent employee experience and office operations standards across U.S. locations.
Business & Office Operations
  • Support Financial Administration: Partner with the Business Operations Manager on office budgets, expense tracking, invoice processing, reconciliations, and other financial administration.
  • Keep the Office Running: Serve as a key resource for the day-to-day operational needs of the Boston office, proactively identifying issues and coordinating solutions.
  • Manage Vendors & Facilities: Assist with vendor relationships, office services, supplies, facilities needs, and building-related matters to ensure the office operates smoothly and efficiently.
  • Support Office Growth: Contribute to projects associated with the continued growth and evolution of the Boston office, including space planning, workplace initiatives, vendor coordination, and logistics.
  • Maintain a High-Quality Workplace: Help ensure the office remains organized, welcoming, and well-stocked, including oversight of kitchen areas, groceries, refrigerators, supplies, and shared spaces.
  • Provide Reception Coverage: Step in as needed to support the front desk, welcoming clients and visitors and ensuring a professional, hospitality-focused experience.
  • Coordinate Visitors & Guests: Manage visitor registration and assist with guest logistics, building security, meeting coordination, and on-site hosting.
Executive & Team Support
  • Administrative Partnership: Provide high-level administrative support to leadership and the broader office as needed, including calendar management, travel coordination, and expense reporting.
  • Exercise Discretion: Manage sensitive correspondence, confidential information, and other materials with professionalism, discretion, and sound judgment.
  • Support Office Culture: Help plan and execute employee events, team gatherings, client events, and other initiatives that contribute to a positive and connected office environment.
  • Be a Go-To Resource: Serve as a trusted point of contact for employees, helping navigate office-related questions, coordinating solutions, and ensuring a high level of service across the Boston office.
  • Take on Special Projects: Support leadership and the Business Operations team with ad hoc projects and initiatives as priorities evolve.
Qualifications
  • Bachelor’s degree
  • 3+ years of experience in office operations, business operations, HR operations, or a related field
  • Experience in financial services or professional services strongly preferred
  • Strong organizational and project management skills with excellent attention to detail
  • Confident written and verbal communication skills
  • Professional presence with the ability to interact effectively with senior stakeholders and external partners
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Ability to manage multiple priorities in a fast-paced environment
  • Collaborative, proactive, and solutions-oriented mindset
Please apply directly via LinkedIn to be considered.
  • Please note that quoted salary ranges are not guarantees of what the final salary offers might be. Variables include years of work experience, industry-specific experience, education level, etc. to be considered!

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