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Customer Service Operations Associate Jobs in Wilmington, MA

Tycho AI, Inc

Operations Associate

Cambridge, MA · On-site

Coordinate office services, maintenance, repairs, and other workplace needs. * Help maintain a well ... Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements ...

Kforce Inc.

Operations Associate

Boston, MA · On-site

Kforce has a client that is seeking an Operations Associate in Boston, MA. Position Overview: A ... Trade Closing & Loan Servicing: Lead primary/secondary trade execution using WSO, ClearPar, and ...

VOLT

Business Operations Associate

Devens, MA · On-site

$29 - $31/hr

Volt is immediately hiring Manufacturing - Business Operations Associate in Devens, MA As a ... Track equipment, spare parts, reagents, inventory, and service requests. * Coordinate with ...

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

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Customer Service Operations Associate information

See Wilmington, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service operations associate in Wilmington, MA is $28.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $29.95 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Wilmington, MA?

The most popular types of Customer Service Operations jobs in Wilmington, MA are:

What job categories do people searching Customer Service Operations Associate jobs in Wilmington, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Wilmington, MA are:

What cities near Wilmington, MA are hiring for Customer Service Operations Associate jobs?

Cities near Wilmington, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Wilmington, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,466 per year, or $28.1 per hour.

Operations Associate

Tycho AI, Inc

Cambridge, MA • On-site

Full-time

Posted 14 days ago

Job description

About Tycho.AI
Tycho.AI is redefining the future of autonomous intelligence. Spun out of MIT and backed by DoD contracts, we are building breakthrough AI and autonomy solutions for unmanned systems operating in GPS-denied and contested environments. We are a fast-growing, dual-use technology company at the forefront of national security and commercial innovation, with a mission to push the boundaries of what autonomous systems can achieve.
Joining Tycho.AI means being part of a team shaping the next decade of autonomy from defense applications to commercial opportunities in areas like logistics, disaster response, and beyond. If you want to work at the cutting edge of autonomy and robotics with a company that's poised for major impact and growth, we want to hear from you.
About the Role
We are looking for an Operations Associate to help keep the company running smoothly across day-to-day office operations, financial administration, and executive support. You will serve as a key ambassador for the organization, managing external visitor experiences and meeting logistics while fostering internal culture through employee events and morale initiatives.
This is a hands-on role that touches many parts of the business. You will work closely with leadership, employees, vendors, and our finance and operations functions to make sure things get done accurately and efficiently.
The ideal candidate is organized and detail-oriented, but also flexible, pragmatic, and comfortable with ambiguity. You won't always have a step-by-step playbook-or even a clearly defined task list. We are looking for someone who can figure things out, ask good questions when needed, and take ownership of getting the job done.
You will work alongside a highly technical team of engineers. You don't need to be an expert in AI or defense technology, but you should be comfortable working in a technical environment and interacting with people who are deeply focused on their work.
What You'll Do
Office & Workplace Operations
  • Manage day-to-day office operations, including supplies, equipment, vendors, visitors, and facilities.
  • Coordinate office services, maintenance, repairs, and other workplace needs.
  • Help maintain a well-organized, welcoming, and functional office environment.
  • Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements, and other community and corporate events.
  • Maintain a positive, uplifting workplace culture and work with leadership on employee engagement initiatives.
  • Manage office-related purchasing and vendor relationships.
  • Support onboarding and offboarding logistics for employees.
  • Help establish and improve operational processes as the company grows.
Financial & Administrative Operations
  • Support day-to-day financial administration, including expense reports, invoices, receipts, purchasing, and corporate card administration.
  • Assist with accounts payable and vendor management.
  • Maintain accurate records and documentation.
  • Help manage recurring payments, subscriptions, and vendor renewals.
  • Coordinate with external accounting, payroll, insurance, and other professional service providers as needed.
General Operations
  • Take on special projects and operational tasks as the company evolves.
  • Identify opportunities to make processes more efficient and implement improvements.
  • Work cross-functionally with teams across the company to solve problems and keep things moving.
  • Be willing to jump into areas outside your core responsibilities when the business needs it.
Executive & Leadership Support
  • Provide administrative support to company leadership as needed.
  • Handle ad hoc requests and projects that help leadership operate more effectively.
  • Exercise good judgment and discretion when handling confidential or sensitive information.
What We're Looking For
  • 2-5 years of professional experience in operations, office management, business administration, executive support, finance administration, or a similar role.
  • Highly organized with strong attention to detail.
  • Comfortable managing multiple priorities and switching between tasks throughout the day.
  • Adaptable and willing to take on whatever needs to get done, including tasks that aren't explicitly listed in this job description.
  • Strong sense of ownership and comfort working independently, while knowing when to ask questions or seek guidance.
  • Strong written and verbal communication skills.
  • Comfortable working with highly technical teams and learning new concepts, tools, and systems.
  • Proficiency with common productivity tools such as Google Workspace, Confluence/Jira, Expensify, and similar software.
You'll Be a Great Fit If...
  • You enjoy being the person who makes things happen behind the scenes.
  • You are comfortable with a role where no two days look exactly the same.
  • You don't need every task spelled out before you can get started.
  • You are resourceful and naturally look for solutions rather than reasons something can't be done.
  • You are a people person and enjoy engaging with coworkers, leaders, and visitors.
  • You can work with engineers and technical teams without needing to understand every technical detail.
  • You care about getting the small things right while keeping sight of the bigger picture.
  • You are comfortable saying, "I don't know, but I'll figure it out."
  • You thrive in a startup environment where priorities can change quickly and your responsibilities will evolve as the company grows.
Why Tycho.AI
  • Be part of a rapidly scaling startup defining the future of autonomous intelligence.
  • Collaborative, high-trust culture that values innovation, execution, and continuous learning.
  • Competitive salary, meaningful equity, and generous benefits package.

Equal Employment Opportunity (EEO) Statement:
Tycho AI is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status.
E-Verify and Right to Work
Tycho AI participates in E-Verify to confirm work authorization in the United States. Applicants must be authorized to work in the U.S. and may be subject to a government security clearance process

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