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Customer Service Operations Associate Jobs in Providence, RI

Sephora

Operations Associate - Part Time

Mansfield, MA

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Mansfield, MA · On-site

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Dollar Tree

Customer Service Associate

Avon, MA · On-site

$14.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Avon, MA · On-site

$14.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

New Bedford, MA · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Cranston, RI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Pearson

Advanced Associate, Customer Service

Providence, RI · On-site

$14.75 - $20.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... This is a hands-on operations role for someone who enjoys solving problems, staying organized, and ...

Dollar Tree

Customer Service Associate

Walpole, MA · On-site

$15.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Cranston, RI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

New Bedford, MA · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollartree

Customer Service Associate

Walpole, MA · On-site

$15.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Cubesmart

Store Operations Associate (Part Time)

Hopedale, MA · On-site

$19.28 - $21.08/hr

  • Medical

  • Retirement

  • PTO

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Raising Cane's

Customer Service Associate

Seekonk, MA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Seekonk, MA

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Seekonk, MA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Seekonk, MA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Gopuff

Operations Associate, Providence

Providence, RI · On-site

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Providence

Providence, RI

$16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Savers Value Village

Customer Service Associate

Warwick, RI · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

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Customer Service Operations Associate information

See Providence, RI salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service operations associate in Providence, RI is $25.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.69 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are popular job titles related to Customer Service Operations Associate jobs in Providence, RI?

For Customer Service Operations Associate jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Providence, RI look for?

The top searched job categories for Customer Service Operations Associate jobs in Providence, RI are:

What cities near Providence, RI are hiring for Customer Service Operations Associate jobs?

Cities near Providence, RI with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,022 per year, or $26 per hour.

Human Resources Operations Associate - Benefits and Time & Attendance

University of Massachusetts

Dartmouth, MA • On-site

$63K - $73K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

University Of Massachusetts Amherst rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

99th of 618 rated colleges and universities

Job description

Human Resources Operations Associate - Benefits and Time & Attendance
Job no: 530108
Work type: Staff Full Time
Campus: UMass Dartmouth
Department: Human Resources
Pay Grade: 03
Categories: Human Resources, Administrative & Office Support
POSITION TITLE: Human Resources Operations Associate - Benefits and Time & Attendance
Office of Human Resources
Non-Unit/Confidential Classified
General Statement of Duties and Responsibilities:
The Human Resources Operations Associate - Benefits and Time & Attendance provides administrative, operational, and customer service support to the Office of Human Resources, with primary support assigned to the Benefits and Time & Attendance functions. This position assists with high-volume, deadline-driven HR processes including benefits enrollment and changes, leave administration, workers' compensation, retirement processing, timekeeping transactions, payroll-related HR data, employee records, and employee inquiries.
The incumbent must be able to shift priorities quickly between Benefits and Time & Attendance based on payroll deadlines, open enrollment, leave activity, onboarding, separations, retirements, and other operational needs. The position requires access to confidential employee information, including personnel, medical, leave, benefits, retirement, payroll, and time and attendance records. Exceptionally high degrees of confidentiality, discretion, accuracy, sound judgment, and customer service are required. As such, the incumbent is a confidential employee as defined in M.G.L. Chapter 150E, Section 1.
This is a full-time on-campus position, Monday through Friday, 7.5 hours per day. This position is not eligible for remote or hybrid work. Regular, predictable, and reliable on-campus attendance is an essential function due to the employee-facing nature of the role, office coverage needs, confidential records management, and time-sensitive payroll, benefits, and leave deadlines.
Supervision Received:
The Human Resources Associate reports to the Human Resources Assistant Director.
Examples of Duties (Essential Functions):
  • Assists with leave administration, including FMLA, PFML, sick leave banks, workers' compensation, medical leave, personal leave, leave documentation, correspondence, tracking, and return-to-work/payroll status updates.
  • Assists with FMLA and PFML time entry, leave usage tracking, leave-related reporting, and timekeeping questions related to approved leaves.
  • Acts as primary point of contact for the University's Leave Administration partner.
  • Provides administrative, operational, and customer service support to the Benefits and Time & Attendance functions within the Office of Human Resources.
  • Provides operational support for the Time and Attendance function to help ensure the timely and accurate payment of faculty, staff, and student employees.
  • Responds to routine benefits, leave, timekeeping, and HR-related inquiries from employees, supervisors, managers, retirees, students, and other members of the campus community.
  • Provides operational support for the Time and Attendance function to help ensure the timely and accurate payment of faculty, staff, and student employees.
  • Assists with Time and Attendance transactions, including late-pay processing, correction form entry, schedule changes, balance adjustments, timekeeping corrections, and other payroll and timekeeping related forms.
  • Supports faculty time-reporting processes by assisting employees and supervisors with time-entry questions, procedures, reporting requirements, and issue resolution.
  • Supports payroll-readiness and "hard day" activities, including clearing Time and Attendance exceptions, reviewing and reconciling Prior Period Adjustment (PPA) reports, conducting necessary follow-up, and assisting with other time-sensitive payroll deadlines.
  • Assists with post-payroll reporting and follow-up communications, including pending time-approval notifications, time-approver permission reports, and related reminders to employees, supervisors, managers, and time approvers.
  • Reviews HR and Time and Attendance data for completeness, accuracy, and compliance; identifies discrepancies and works collaboratively to resolve issues before payroll processing.
  • Runs, compiles, and reviews Time and Attendance reports and queries; follows up on missing entries, incomplete approvals, discrepancies, and other payroll or timekeeping issues.
  • Assists with Public Safety and police time-entry processes as trained and provides backup support during emergencies or other urgent coverage situations.
  • Assists with HRDirect, Summit, payroll/timekeeping systems, benefits systems, reporting tools, system testing, data review, and quality control.
  • Assists with benefits administration, including benefits enrollment and changes, form intake, documentation review, tracking, and follow-up.
  • Identifies opportunities to improve HR processes, documentation, and operational workflows to enhance efficiency, accuracy, and customer service.
  • Assists in developing and maintaining standard operating procedures, training materials, job aids, and workflow documentation to support operational continuity and cross-training.
  • Assists with retirement-related processes, including retirement packets, forms, documentation tracking, employee inquiries, and coordination with appropriate internal and external offices.
  • Processes and tracks notices of injury/accident reports, workers' compensation documentation, claim materials, medical bills, and related records and follow-up.
  • Maintains confidential benefits, leave, workers' compensation, retirement, medical, payroll, time and attendance, personnel, and other Human Resources records.
  • Prepares, scans, files, uploads, organizes, and maintains correspondence, forms, reports, spreadsheets, checklists, standard operating procedures, job aids, templates, and workflow documentation
  • Participates in projects as needed
  • Provides front office coverage, and walk-in support as needed. This includes assisting with student employee T&L questions and routing employee matters to the appropriate HR staff member.
  • Maintains regular and predictable on-campus attendance. This position is fully on-site and is not eligible for remote or hybrid work.
  • Performs other duties as assigned.

Qualifications:
  • Three years of full-time or equivalent part-time experience in Human Resources, time administration, benefits administration, or related field.
  • Previous experience with HRIS systems.
  • Ability to communicate effectively orally and in writing.
  • Ability to work independently, take initiative and exercise sound judgment.
  • Ability to exercise discretion in handling confidential matters.
  • Ability to deal with sensitive employee issues in a professional manner.
  • Ability to multi-task and manage competing deadlines skillfully.
  • Working knowledge of general office procedures.
  • Ability to perform mathematical calculations using formulas.
  • Ability to follow oral and written instructions.
  • Ability to gather information by examining records and documents and through questioning individuals.
  • Ability to maintain accurate records.
  • Ability to deal tactfully with others.
  • Ability to establish and maintain harmonious working relationships with others.
  • Ability to exercise initiative and motivation.
  • Ability to work collaboratively and cohesively in a team setting.
  • Ability to deliver a high level of customer service with timely and accurate responses.
  • Ability to meet critical deadlines.
  • Ability to understand, interpret and explain complex documents such as policy and procedure manuals, federal and state laws, collective bargaining agreements, etc.
  • Ability to effectively manage multiple competing priorities while processing a high volume of work with exceptional accuracy, attention to detail and sound judgment, in a fast-paced environment with frequent interruptions.
  • Excellent attention to detail and ability to audit written materials and the work of others.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, and the ability to learn and effectively utilize HRIS, payroll, timekeeping, benefits administration, and document management systems.
  • Ability to communicate professionally and effectively with employees, retirees, managers, and external partners while providing exceptional customer service in sensitive and confidential situations.
  • Working knowledge of applicable federal and state employment laws, benefit programs, payroll regulations, and University policies, or the ability to acquire such knowledge within a reasonable period.
  • Demonstrated ability to analyze information, identify discrepancies, and recommend practical solutions to operational issues.

Preferred Qualifications:
  • Experience administering employee benefits, leave programs, payroll, or timekeeping in a complex organization.
  • Experience using PeopleSoft HR, or comparable enterprise HRIS/payroll systems.
  • Experience interpreting collective bargaining agreements, HR policies, or employment regulations.
  • Experience in higher education, public sector, or unionized environments.
  • PHR or SPHR certificate.

Environmental Demands:
  • Work generally performed in an office.
  • Frequent work performed with other people.
  • Frequent interactions with staff, managers, and applicants.

Mental Requirements:
  • Must be able to communicate in English (speaking, writing and reading) at a level to effectively perform the essential functions of position of the Human Resources Associate position.
  • Frequent work at a rapid pace.
  • Capable of managing a high volume of work.
  • Ability to interact appropriately with the campus community who are experiencing serious medical conditions, workplace injuries, bereavement, or other difficult life events with empathy, professionalism, emotional resilience, sound judgment, and respect for confidentiality.

Physical Requirements:
Physical Activity Frequency
Sitting Frequent
Walking Occasional
SALARY: $63,755.12 - $73,868.86
UMass Dartmouth offers exciting benefits such as:
  • 75% Employer-Paid Health Insurance
  • Flexible Spending Accounts
  • Life Insurance
  • Long Term Disability
  • State Pension Retirement Plan
  • Optional Retirement Savings Plans
  • Tuition Credit (Employee, Spouse, & Dependents)
  • Twelve (12) paid holidays
  • Paid personal, vacation, and sick time
  • And More!

Benefits for Non-Unit Classified: Non-Unit Classified
Applicants must be authorized for permanent employment in the United States. Employment-based visa sponsorship is not available.
To apply, please submit a letter of interest, a current resume, and the contact information for three professional references.
The review of applications will be immediate and ongoing until the position is filled.
Advertised: Jul 29 2026 Eastern Daylight Time
Applications close:
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