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Customer Service Operations Associate Jobs in McKinney, TX

Cetera

Operations Associate

Dallas, TX · Hybrid

$28.85 - $36.05/hr

Monitor and update CRM system to ensure accurate and up-to-date information. * Maintain schedules ... Relevant education and/or certifications in the Financial Services field is preferred. Compensation:

Cetera

Operations Associate

Dallas, TX · Hybrid

$28.85 - $36.05/hr

Monitor and update CRM system to ensure accurate and up-to-date information. * Maintain schedules ... Relevant education and/or certifications in the Financial Services field is preferred. Compensation:

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How much do customer service operations associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service operations associate in McKinney, TX is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in McKinney, TX? For Customer Service Operations Associate jobs in McKinney, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in McKinney, TX look for? The top searched job categories for Customer Service Operations Associate jobs in McKinney, TX are:
What cities near McKinney, TX are hiring for Customer Service Operations Associate jobs? Cities near McKinney, TX with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in McKinney, TX as of June 2026, with employment types broken down into 72% Full Time, 24% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,627 per year, or $23.9 per hour.

Customer Service Operations Associate, Billing Resolution

Wolters Kluwer

Dallas, TX • Hybrid

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.

In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (3 days in office, 2 days remote).
Responsibilities:
Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.

Work with both internal and external stakeholders to resolve billing issues.
Create and interpret operational reports.
Update and maintain standard operating procedures.
Provide first-line support and escalate issues as needed.
Track and report on resource utilization and call volumes.
Conduct basic quality checks and audit customer interactions.
Suggest improvements for operational efficiency.
Manage follow-up activities for unresolved customer issues.
Offer support to team members on operational activities.
Skills:

Accounting Skills: Experience with billing or Accounts Receivable processes.
Analytical Skills: Basic analysis and interpretation of data.
Customer Service: Enhanced customer interaction capabilities.
Workflow Coordination: Better understanding of workflow management.
Detail-Orientation: Maintain attention to nuanced details.
Basic Reporting: Capability to create and interpret basic reports.
Time Management: Efficient handling of multiple tasks.
Problem-Solving: Improved problem-solving abilities.
Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).

Qualifications:

High School Diploma, with two years' of comparable job experience.

Bachelor's degree in Accounting, Finance or Business preferred.

1+ years' experience in a corporate A/R or billing departments.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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