Customer Service Operations Associate Jobs in Gainesville, GA

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

As a C&B Operations Associate, you will play a key role in receiving and processing truck deliveries to ensure merchandise is efficiently moved from the loading area to the sales floor and stockroom. Reporting to the Assistant Store Leader, you will safely operate pallet lifts and other equipment to unload, organize, and stage merchandise, accurately process incoming inventory, and maintain an organized, well-stocked backroom. You will work closely with the store team to replenish product, support inventory accuracy, and help ensure merchandise is available for customers in a timely manner. Success in this fast-paced role requires a strong work ethic, attention to detail, the ability to safely lift and move merchandise, and a commitment to following company safety procedures and operational standards.A day in the life as an Operations Associate...

• Receive, unload, and process truck deliveries safely and efficiently using pallet lifts and other approved equipment.
• Lift, move, organize, and stage merchandise throughout the stockroom and sales floor, handling heavy freight throughout the shift.
• Accurately sort, ticket, and process incoming merchandise to ensure inventory is received and available for replenishment.
• Maintain a clean, organized, and safe stockroom that supports efficient truck processing and inventory management.
• Replenish merchandise from the stockroom to the sales floor to ensure products are stocked and available for customers.
• Assist with inventory preparation, cycle counts, stock checks, and other inventory control processes to maintain accuracy.
• Follow all safety procedures and operational standards when lifting, moving, and storing merchandise.
• Support the processing of customer fulfillment orders, including Buy Online, Pick Up In Store (BOPIS), Ship from Store, and curbside pickup, as needed.
• Work collaboratively with the store leadership and operations team to complete truck processing goals and daily operational priorities.
• Maintain awareness of loss prevention and security procedures while handling merchandise.
• Provide friendly customer service and assist customers on the sales floor as needed while prioritizing operational responsibilities.
• Support visual merchandising standards by replenishing merchandise and ensuring displays remain full and presentation-ready.
• Contribute to a positive team environment by demonstrating flexibility, reliability, and a strong work ethic in a fast-paced, physically demanding role.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have...

• Truck processing experience preferred
• Retail experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.