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Customer Service Operations Associate Jobs in Edmonton, AB

Dollar Tree

Customer Service Associate I

Edmonton, AB · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Edmonton, AB · On-site

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Beaumont, AB

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Simons

Customer Service Associate

Edmonton, AB · On-site

Provide high-quality customer service to our clientele. * Perform various tasks within the assigned department, such as merchandizing products. Desired Profile : * Provide friendly and personal ...

Walmart

Customer Service Manager

Saint Albert, AB · On-site

CA$16.95/hr

A Customer Service Manager coordinates front end operations to provide exceptional customer service ... and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ...

Walmart

Customer Service Manager

Fort Saskatchewan, AB · On-site

CA$16.95/hr

A Customer Service Manager coordinates front end operations to provide exceptional customer service ... and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ...

Hertz

Customer Service and Sales Associate

Edmonton, AB

CA$18.25/hr

Wage: $18.25 per hour The part time Sales and Service Associate consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services ...

The Brick

Operations Manager

Edmonton, AB · On-site

Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Edmonton, AB? For Customer Service Operations Associate jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Edmonton, AB look for? The top searched job categories for Customer Service Operations Associate jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Customer Service Operations Associate jobs? Cities near Edmonton, AB with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Customer Service Associate I

Customer Service Associate I

Dollar Tree

Edmonton, AB • On-site

Part-time

Posted 2 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,432 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

  • Assist customers with questions and recommendations

  • Manage sales transactions while working assigned cash register

  • Maintain security of cash and protect company assets

  • Keep the store well-stocked, and recover merchandise

  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

  • Other duties as assigned*

Skills and Experience:

  • High school diploma or equivalent is preferred

  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

  • Ability to follow instructions and interpret operational documents is required

  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

  • Excellent customer service and relationship management skills are required

  • Strong organizational and communication skills are required

  • Strong problem-solving and decision-making skills are required

Part time4926 98 Avenue Nw.,Edmonton,Alberta T6B 2Y7Operations40271Dollar Tree

What Dollar Tree employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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