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Customer Service Operations Associate Jobs in Dedham, MA

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

Knowledge, Skills & Abilities * 2-4 years of customer service, sales support, service administration, or project coordination experience. * Associate degree in Business, Accounting, Operations, or ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Sentinel Group

Operations Associate

Wakefield, MA · Remote

A sincere interest in learning about the financial services industry and retirement plan operations ... About you: We are looking for an innovative and dependable team member who is customer-focused ...

New

Tycho AI, Inc

Operations Associate

Cambridge, MA · On-site

Coordinate office services, maintenance, repairs, and other workplace needs. * Help maintain a well ... Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements ...

Kforce Inc.

Operations Associate

Boston, MA · On-site

Kforce has a client that is seeking an Operations Associate in Boston, MA. Position Overview: A ... Trade Closing & Loan Servicing: Lead primary/secondary trade execution using WSO, ClearPar, and ...

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

THE KRAFT GROUP

Stadium Operations Associate

Foxboro, MA · On-site

$15 - $20/hr

SUMMARY The Stadium Operations Associate is responsible for the execution of and the enhancement of ... Provide exceptional customer service by greeting guests, answering questions and resolving ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Dedham, MA

Customer Service Operations Associate information

See Dedham, MA salary details

$9

$26

$51

How much do customer service operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service operations associate in Dedham, MA is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.17 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Dedham, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Customer Service Operations Associate jobs?

Cities near Dedham, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Operations Associate - Solomon Pond Mall

JCPenney

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

JCPenney rating

5.5

Company rating: 5.5 out of 10

Based on 682 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.
Primary Responsibilities:
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  • Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
    • \t
  • Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
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  • Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
    • \t
  • Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
    • \t
  • Backroom standards: You keep the stockroom safe, clean, and organized .
    • \t
  • Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
    • \t
  • Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
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  • Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplisments:
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  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
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  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
    • \t
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
    • \t
  • Work experience- 1-2 years retail experience

At this time, JCPenney does not anticipate closing this job opportunity.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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