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Customer Service Operations Associate Jobs in Calgary, AB

Avmax

Customer Service Representative

Calgary, AB

We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with ...

Finning

Customer Service Representative

Calgary, AB · On-site

Work collaboratively with branch operations and service teams to support customer needs What We're Looking For Required Skills & Qualifications * Exceptional customer service and communication skills

Walmart

OMNI Customer Fulfillment Associate

Okotoks, AB · On-site

CA$16.15/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

OMNI Customer Fulfillment Associate

Calgary, AB · On-site

CA$16.15/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

OMNI Customer Fulfillment Associate

Okotoks, AB · On-site

CA$16.15/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Calgary, AB?

The most popular types of Customer Service Operations jobs in Calgary, AB are:

What job categories do people searching Customer Service Operations Associate jobs in Calgary, AB look for?

The top searched job categories for Customer Service Operations Associate jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Service Operations Associate jobs?

Cities near Calgary, AB with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Associate Customer Service- Contract

Calgary, AB • On-site

Westlake
See more jobs at Westlakeexternal

Full-time

Re-posted 2 days ago

Westlake Chemical rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

We build communities, let us build your career

THIS ROLE IS A 6 MONTH - 1 YEAR CONTACT ROLE.

SUMMARY

Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship - based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

  • Schedule and maintain orders received via EDI or email in to SAP/JDE and SFDC
  • Verify orders to ensure pricing, products, footage and ship to address are correct
  • Calculate % of products per line in determining Truck Load percentage and later create deliveries for released orders by calculating truck loads.
  • Check stock and/or line time availability
  • Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
  • Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
  • Communicate with Reps/Customers to obtain T/L fills and B/O releases
  • Send weekly open order reports to all Reps
  • Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator
  • Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
  • Keeps customers informed of any issues of orders/deliveries
  • Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
  • Research deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue
  • Process credit applications for new or updated customer SAP/JDE accounts

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Formal education such as a Bachelor's degree or certifications or 1-3 years of practical customer service/order entry.
  • Strong interpersonal and relationship management skills
  • Experience and comfortable in conflict resolution
  • Ability to multi-task
  • Good systems aptitude and solid PC/keyboarding skills
  • Strong basic math skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.

What Westlake Chemical employees say

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