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Customer Service Online Support Jobs (NOW HIRING)

Surge Staffing

Support Specialist III

Columbus, OH

$23 - $25.50/hr

Deliver calm, professional, and customer-focused service in all interactions * Support new user ... Advanced proficiency in Microsoft Office and online support tools IND1 Employment Type: FULL_TIME

Omni Inclusive

Customer Service Support Lv1

Elizabethtown, PA · On-site

$15.25 - $19.50/hr

Customer Service Support The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established ...

Omni Inclusive

Customer Service Support Lv2

Olathe, KS · On-site

$16.50 - $21/hr

The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities ...

Bes System haus

Live Chat Support

Albany, NY · Remote

... valued customers, you will play a crucial role in delivering exceptional online support through ... Provide accurate information about products, services, and policies. * Troubleshoot and resolve ...

New

Lam Research

Customer Service Support 2

Fremont, CA · Hybrid

$18.50 - $23.75/hr

The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support ...

GRENZEBACH

Customer Service Sales Support

Newnan, GA · On-site +1

$15.25 - $19.75/hr

Customer Service Sales Support Join the Grenzebach Team Grenzebach Corporation is a high-tech company focusing on the future of automation, our customers, and our employees. We are convinced that ...

CGI Inc.

Customer Service Support III

Minneapolis, MN · On-site

$17.75 - $22.75/hr

Find similar career opportunities Customer Service Support III Category: Administration Main location: United States, Minnesota, Minneapolis Position ID:J0126-0927 Employment Type: Full Time U.S ...

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How much do customer service online support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service online support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Service Online Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Support Specialist III

Columbus, OH

Surge Staffing
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Surge Staffingexternal

$23 - $25.50/hr

Full-time

Posted 13 days ago

Job description

Support Specialist III

Summary: Serves as a senior escalation point and subject matter expert, managing complex inquiries and driving resolution across departments. Provides leadership through coaching, process improvement, and compliance oversight while ensuring exceptional service delivery and operational efficiency.

Work Hours: Monday to Friday, 9am-6pm

Primary Functions:

  1. Resolve advanced escalations from Specialist I & II, exercising sound judgment and decision-making
  2. Train, coach, and mentor of new hires and junior specialists
  3. Partner with cross-functional teams to identify, escalate, and resolve systemic issues
  4. Support testing, implementation, and rollout of new systems, processes, and software
  5. Lead root cause analysis and resolution of recurring branch-level issues
  6. Provide reporting support and assist with performance tracking and analysis
  7. Maintain accurate, well-organized spreadsheets, logs, and operational records
  8. Deliver calm, professional, and customer-focused service in all interactions
  9. Support new user setup and provide basic technical troubleshooting
  10. Ensure confidentiality of sensitive information and adherence to regulatory requirements
  11. Perform additional duties as needed to support overall business operations

Qualifications

  1. 3+ years of experience in staffing, customer support, or office administration
  2. Demonstrated leadership, training, and mentoring capabilities
  3. Strong analytical, judgment, and problem-solving skills
  4. Advanced proficiency in Microsoft Office and online support tools

IND1

Employment Type: FULL_TIME

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