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Customer Service Medical Record Retrieval Agent Jobs

Certum Legal Solutions

Medical Records Coordinator

Newark, NJ · On-site

$18.50 - $24/hr

Coordinate with retrieval vendors, healthcare providers, and third-party record services to ensure ... Familiarity with Salesforce or comparable CRM/case tracking systems. * Knowledge of medical ...

Medix

HYBRID Medical Records Retriever

Hudson, NY · Hybrid

Contact provider offices and healthcare facilities to coordinate medical record retrieval and schedule chart collection appointments. * Travel to local provider offices to retrieve medical records ...

tenavistaffing

HEDIS Chart Retrieval Nurse

Pittsburgh, PA · Remote

$29.25 - $38.75/hr

In this role, you will conduct outbound outreach to physician offices, hospitals, clinics, and medical records departments to request required documentation. You will coordinate record retrieval ...

Test New Server

UMC Record Assembly Technician

Lubbock, TX · On-site

$14.25 - $17.75/hr

To provide excellent customer service in all tasks. Responsibilities include but are not limited to ... other customers with medical record retrieval, completion and review; Complete each step in the ...

Pacs

Retrieve resident records (manually/electronically). Deliver as necessary. Files information such ... Staff Development Attend and participate in mandatory facility in-service training programs as ...

RemX

Medical Record Clerk

Riverton, UT · On-site

$16/hr (+ commission)

Medical Records Clerk * Schedule: Mon-Fri, 8am-4:30pm MST * Location: Onsite (Riverton, UT) * Pay ... Professional demeanor with excellent customer service skills when interacting with patients ...

Lenox Hill Radiology

Medical Records Clerk

Hewlett, NY · On-site

$17 - $22/hr

Outstanding customer service both over the phone and in person. * Basic computer skills. * Ability to spend the majority of the day standing to retrieve and file medical records. * Ability to lift 30 ...

RadNet

Medical Records Clerk

Hewlett, NY · On-site

$17 - $22/hr

Outstanding customer service both over the phone and in person. * Basic computer skills. * Ability to spend the majority of the day standing to retrieve and file medical records. * Ability to lift 30 ...

UHS

HIM/MEDICAL RECORDS SPECIALIST

Clearwater, FL · On-site

$85K - $85K/yr

... record retrieval and filing. Must have knowledge of terminal digit filing system. Position will ... Services organizational/institutional coding guidelines. Other duties as assigned by the HIM ...

Champion Records Service

Be Seen First

Litigation Support Specialist

Houston, TX · On-site

$20 - $23/hr

... Service is a leading third-party records retrieval company serving law firms, insurance carriers, and corporate legal departments throughout the United States. We specialize in obtaining medical ...

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How much do customer service medical record retrieval agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service medical record retrieval agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are popular job titles related to Customer Service Medical Record Retrieval Agent jobs?

For Customer Service Medical Record Retrieval Agent jobs, the most frequently searched job titles are:

Risk Adjustment Medical Record Retrieval Specialist

Manhattan, NY • On-site

MetroPlusHealth
Insurance Services • 1 - 5K employees
Learn more about MetroPlusHealthexternal

Other

Re-posted 3 days ago

MetroPlusHealth rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

277th of 315 rated insurance

Job description

Position Overview
The Risk Adjustment Medical Record Retrieval Specialist will lead efforts to improve the retrieval of medical records for our risk adjustment program. You will establish and maintain contact with medical facilities and retrieval vendors to achieve success and accuracy in the retrieval or targeted medical records. You must have strong attention to detail and a knack for creating systems to store and organize records digitally. You will need to obtain access and retrieve records from a variety of digital platforms, including EHR systems and remote drop-boxes, as well as digital fax and e-mail. Strong communication skills are a must in order to maintain collaborative relationships with medical facilities and our retrieval vendors.
Scope of Role & Responsibilities
  • Establish and maintain ongoing contact with medical facilities. Triage issues at each facility in order to facilitate the retrieval of records.
  • Create systems or categorizing and organizing medical records for long-term digital storage.
  • Create and execute plans for specific retrieval projects, including identifying high-volume sites, setting retrieval goals and working with internal staff and external vendors to achieve retrieval goals.
  • Access various retrieval systems, including remote EHR systems, electronic drop-box and eFAX systems to retrieve and save medical records.
  • Use Health Information Technology (HIT) standards to identify proper chart types and valid encounters.
  • Use various data elements (incl. date of service, provider type, demographic information, etc) to validate provider visits. Work with facilities to request corrected medical records when necessary.
  • Coordinate the transmission of medical records across various partners while ensuring documentation integrity through the identification of gaps necessary for a complete chart review.
  • Use analytic software (i.e. Excel or MySQL) to analyze the results of retrieval projects - draw conclusions and insights from data to help inform the design of future projects.
  • Identifies acceptable stand-alone documentation and evaluates supporting or supplemental documentation used to validate risk adjustment diagnoses and findings. Reviews the documentation for chart deficiencies and completeness.
Required Education, Training & Professional Experience
  • Bachelor's degree required, preferably in health information administration (HIA) or health information technology (HIT); and three (3) years of experience working at a health plan or medical provider/facility.
  • Medical record technology or health information technology (HIT) program approved by a nationally accredited agency (e.g., AHIMA or CAHIIM) preferred.
Professional Compentencies
  • Integrity and Trust
  • Customer Focus
  • Functional/Technical skills
  • Written/Oral Communication

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