Customer Service Manager Jobs in Wayne, PA (NOW HIRING)

Atrium is seeking on behalf of our client a Customer Service Manager based in Cherry Hill, NJ.

A background check may be run only after a conditional offer is made, where permitted by law.

Position: Customer Service Manager

Location: Cherry Hill, NJ

Employment Type: Full-time

Compensation: 80-120k

Position Overview

The Customer Service Manager will lead and mentor a team to deliver exceptional service, improve operational performance, and enhance customer satisfaction. This role focuses on driving process improvements, supporting business growth, and ensuring alignment with company values and goals. The position requires strong leadership, strategic thinking, and collaboration across multiple departments.

Must be legally authorized to work in the United States.

Responsibilities

• Provide strategic leadership, coaching, and structured training to team members to ensure high performance.
• Champion company values, goals, and culture with internal and external stakeholders.
• Manage team resources, onboarding, and performance to ensure effective coverage and cultural alignment.
• Maintain accurate training records and ensure adherence to policies, customer expectations, and industry best practices.
• Identify and implement technology solutions that improve productivity and stakeholder satisfaction.
• Communicate proactively with stakeholders regarding changes and issues to maintain transparency and trust.
• Lead execution and onboarding for new customer opportunities in partnership with Business Development.
• Use data to develop strategies that increase revenue and profitability, including identifying low-ROI lanes.

Required Experience/Skills

• Bachelor’s degree in a related field.
• 5+ years in customer service, sales, or other customer-facing roles within the transportation or supply chain industry.
• Intermediate to advanced knowledge of transportation, or supply chain operations.
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams) and familiarity with Power BI and SharePoint.
• Strong analytical skills with the ability to interpret and present data to support strategic initiatives.

Preferred Experience/Skills

• Experience leading cross-functional teams in a fast-paced environment.
• Proven ability to implement process improvements and operational efficiencies.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Familiarity with CRM systems and customer engagement strategies.
• Ability to manage escalated issues and develop corrective action plans effectively.

Education Requirements

• Bachelor’s degree required; advanced degree or relevant certifications in supply chain or operations management preferred.
• Ongoing professional development in leadership, customer service, or operational excellence is a plus.

Benefits

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Applicant Communication Consent

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Job Wrapping ID : #LI-AJ3