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Customer Service Manager Jobs in Warren, PA (NOW HIRING)

AB SKF

Customer Service Manager, Aerospace

Falconer, NY · On-site

$123K - $139K/yr

Customer Service Manager, Aerospace Location: Falconer, Ny Salary Range: $123,000.00 to $139,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is ...

AVI Foodsystems

Customer Service Attendant

Marienville, PA · On-site

$10.50 - $12.50/hr

Providing comprehensive food services with a focus on the highest quality and freshest ingredients ... Excellent organization and time management skills * Ability to speak effectively to customers and ...

Ferrellgas

Customer Service Specialist

Kennedy, NY · On-site

$17/hr

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work ...

Ferrellgas

Customer Service Specialist

Kennedy, NY · On-site

$17/hr

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work ...

Ferrellgas

Customer Service Specialist

Kennedy, NY

$17/hr

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work ...

Family Dollar

Customer Service Associate I

Spartansburg, PA · On-site

$12.50 - $17.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Manage sales transactions while working assigned cash register * Maintain security of cash and ...

Family Dollar

Customer Service Associate I

Warren, PA · On-site

$12 - $16.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Manage sales transactions while working assigned cash register * Maintain security of cash and ...

Family Dollar

Customer Service Associate I

Tidioute, PA · On-site

$12.50 - $17/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Manage sales transactions while working assigned cash register * Maintain security of cash and ...

Dollar Tree

Customer Service Associate I

Tidioute, PA · On-site

$12.50 - $17/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Warren, PA · On-site

$12 - $16.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Youngsville, PA · On-site

$13.50 - $18.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Marienville, PA · On-site

$12 - $16.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Warren, PA

Customer Service Manager information

See Warren, PA salary details

$20.3K

$48.2K

$83.9K

How much do customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service manager in Warren, PA is $48,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $58,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Warren, PA?

The most popular types of Customer Service jobs in Warren, PA are:

What are popular job titles related to Customer Service Manager jobs in Warren, PA?

For Customer Service Manager jobs in Warren, PA, the most frequently searched job titles are:

What cities near Warren, PA are hiring for Customer Service Manager jobs?

Cities near Warren, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Warren, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,169 per year, or $23.2 per hour.

Customer Service Manager, Aerospace

Falconer, NY • On-site

AB SKF
See more jobs at AB SKFexternal

$123K - $139K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Service Manager, Aerospace
Location: Falconer, Ny
Salary Range: $123,000.00 to $139,000.00
About SKF:
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at www.skf.com.
Summary:
This critical role will develop the team and implement a customer service strategy, fully aligned with our customers' needs while delivering superior customer experience. This position will be responsible for improving customer experience by incorporating new techniques and technologies into the daily activities of both the customer and the customer service team.
Key Responsibilities:
  • Supervising day-to-day operations in the customer service department
  • Foster a culture of openness, empowerment, ownership and accountability
  • Handling escalations, addressing complaints and improving satisfaction
  • Support and drive company transformation
  • Review and support Accounts Receivable resolution and payment
  • Understand the operational objectives of the assigned account base
  • Continually drive improvements, aligned with our customers' expectations, that facilitate ease of doing business with SKF
  • Provide clear and direct input to support resources (recruiting, mentoring, coaching, etc.) to ensure development and alignment of team members' needs and customers' requirements
  • Review and monitor orderbook to identify and manage critical escalations and forecast orders to ensure meeting customer deliveries.
  • Drive finished goods monthly shipments by holding weekly meetings with appropriate team members to identify, prioritize and resolve blocks
  • Review, monitor and drive the purchase order review process. Review with department Managers and measure against KPIs.
  • Handling and resolving customer complaints and returned goods, while analyzing root cause and proposing preventive actions.
  • Demonstrated ability to think strategically while implementing operationally
  • Take an innovative approach to ensure customer service meets the needs of SKF and the customer, leading them to the goal of delivering the highest level of Customer Experience possible.
  • Identify areas of opportunities and develop project plans to increase overall efficiency.
  • Participate in team meetings where you will need to solicit new ideas, provide feedback, coaching and identify opportunities for development and operational improvement.
  • Managing Customer Service at multiple sites (Falconer NY and Muskegon MI)

Qualifications/ Requirements:
  • Bachelor's degree preferred in Business or related field of study
  • Minimum 5 years of experience in a leadership role with a solid track record of team building, lead and motivate a team.
  • 2 + years of Customer Service experience, preferably in a customer-facing role
  • Solid foundation and values of Customer Service principles
  • Demonstrated ability to "think outside of the box" while challenging conventional thinking
  • Proven track record of proactive, continuous improvement and analytical skills to evaluate customer needs and improve processes.
  • Skilled in Microsoft Office suite
  • Strong organizational skills and ability to multi-task in fast-paced environment are a must.
  • Excellent verbal & written communication skills. Ability to effectively communicate with internal & external customers
  • Ability to travel as needed

What You'll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health.
Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
About SKF
SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.

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