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Customer Service Manager Jobs in Tehachapi, CA (NOW HIRING)

Drake

Quality and Customer Service Manager

Tehachapi, CA · On-site

$100 - $130/hr

Quality & Customer Service Manager Work Location: Tehachapi, CA CEMENT EXPERIENCE REQUIRED. Role Summary: Leads the Quality and Customer Service functions at the Tehachapi Cement Plant, ensuring the ...

New

Chevron

Customer Service Representative

Rosamond, CA · On-site

$16.25 - $22.25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Tehachapi, CA · On-site

$20 - $23/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Chevron

Customer Service Representative

Rosamond, CA · On-site

$16.25 - $22.25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Tehachapi, CA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Dollar Tree

Customer Service Associate I

Lamont, CA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Arvin, CA · On-site

$14 - $19.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Mojave, CA · On-site

$17.50 - $24/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Mojave, CA · On-site

$17.50 - $24/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

California City, CA · On-site

$17.75 - $24.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

California City, CA · On-site

$17.75 - $24.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Tehachapi, CA · On-site

$15.25 - $21.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Tehachapi, CA

$15.25 - $21.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rosamond, CA · On-site

$14.75 - $20.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Lamont, CA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Tehachapi, CA

Customer Service Manager information

See Tehachapi, CA salary details

$25.9K

$61.4K

$106.8K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Tehachapi, CA is $61,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Tehachapi, CA?

The most popular types of Customer Service jobs in Tehachapi, CA are:

What are popular job titles related to Customer Service Manager jobs in Tehachapi, CA?

For Customer Service Manager jobs in Tehachapi, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Tehachapi, CA look for?

The top searched job categories for Customer Service Manager jobs in Tehachapi, CA are:

What cities near Tehachapi, CA are hiring for Customer Service Manager jobs?

Cities near Tehachapi, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tehachapi, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $61,353 per year, or $29.5 per hour.

Quality and Customer Service Manager

UNACEM North America

Tehachapi, CA • On-site

$115K - $135K/yr

Full-time

Re-posted 21 days ago

Job description

Quality & Customer Service Manager
Work Location: Tehachapi, CA

CEMENT EXPERIENCE REQUIRED.

Role Summary:
Leads the Quality and Customer Service functions at the Tehachapi Cement Plant, ensuring the consistent delivery of high-quality products that meet applicable industry standards and customer requirements.
Provides leadership across quality management, laboratory operations, customer service, technical support, and continuous improvement initiatives. Collaborates with Production, Shipping, and cross-functional teams to ensure reliable product supply, operational excellence, and sustained customer satisfaction.

Purpose:
Ensure the consistent delivery of high-quality cementitious products by leading Quality Assurance and Quality Control processes while partnering with Operations, Sales, Logistics, and Technical teams to meet customer expectations, enhance product performance, and support overall business objectives.

Key Accountabilities:
  • Lead the quality and shipping teams to ensure safe, efficient, and customer-focused operations while maintaining service excellence and alignment with MSHA requirements and company safety standards.
  • Develop and maintain the plant's Quality Management System (QMS) to ensure compliance with market standards and applicable industry regulations.
  • Apply knowledge of MSHA regulations and cement industry safety practices to promote safe work execution, risk awareness, and compliance within quality, laboratory, and shipping activities.
  • Oversee laboratory testing, sampling, and quality control processes for raw materials, intermediate products, clinker, cement, and finish products.
  • Monitor products quality trends and implement corrective and preventive actions to improve consistency and performance.
  • Partner with Operations and Process teams to optimize product quality and manufacturing performance.
  • Lead customer complaint investigations, root cause analysis, and corrective action implementation.
  • Provide technical support to internal and external customers regarding product performance and application.
  • Ensure compliance with ASTM, AASHTO, API, and other applicable industry standards and specifications.
  • Develop, monitor, and analyze quality and customer service KPIs to measure performance.
  • Prepare quality reports, technical documentation, and management presentations.
  • Lead the development and management of the laboratory budget, identifying annual investment needs for equipment, maintenance, calibration, and technology improvements to sustain a high-performing laboratory operation.
  • Support new product development, product qualification, and customer trials as needed.
  • Build strong relationships with Sales, Logistics, Operations, Engineering, and customers to ensure seamless service.
  • Lead continuous improvement initiatives focused on quality, efficiency, and customer satisfaction.
  • Recruit, develop, coach, and evaluate Quality, Shipping and Customer Service personnel.
  • Reinforce UNA Culture values while fostering accountability, collaboration, and operational excellence.

Success Profile:
The ideal candidate is an analytical and customer-focused leader with strong technical expertise, communication skills, and the ability to build effective relationships across the organization. They are comfortable collaborating with Operations, Field, Laboratory, and customer-facing teams to solve problems, improve product quality, and strengthen long-term customer partnerships.

Experience & Education:
  • Bachelor’s degree in Chemical Engineering, Materials Engineering, Civil Engineering, Chemistry, or related technical field required.
  • 7–10 years of progressive experience in quality assurance, quality control, technical services, or cement manufacturing.
  • Minimum of 3 years of leadership experience managing technical or laboratory teams.
  • Experience within cement, concrete, aggregates, mining, construction materials, or heavy manufacturing strongly preferred.
  • Working knowledge of ASTM, AASHTO, API, and applicable cement industry standards.
  • Experience leading customer complaint investigations and root cause analysis.
  • Experience working with Quality Management Systems (ISO 9001 experience preferred).
  • Experience managing laboratory operations and quality testing equipment.
  • SAP experience preferred.
  • Advanced Microsoft Excel and Microsoft Office proficiency required.

Knowledge, Skills & Abilities:
  • Strong technical understanding of cement manufacturing processes.
  • Excellent leadership and employee development skills.
  • Strong analytical and problem-solving abilities.
  • Ability to interpret laboratory data and manufacturing trends.
  • Excellent verbal and written communication skills.
  • Customer-focused mindset with strong relationship management abilities.
  • Experience with Lean Manufacturing and Continuous Improvement methodologies preferred.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Strong organizational and project management skills.
  • Ability to present technical information to both technical and non-technical audiences.