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Customer Service Manager Jobs in Spring Hill, KS

Safe Fleet

Customer Service Manager

Belton, MO ยท On-site

Description Customer Service Manager ROM Manufacturing Position Summary The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

Safe Fleet

Customer Service Manager

Belton, MO ยท On-site

Customer Service Manager ๏ปฟ ROM Manufacturing ๏ปฟ Position Summary ๏ปฟ The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

Alliedonesource

Customer Service Manager

Lenexa, KS ยท On-site

$54 - $66/hr

As a Customer Service Manager , you'll manage a portfolio of merchants across multiple industries, acting as their go-to partner for day-to-day support, strategic guidance, and long-term retention.

Cable Dahmer

Service Manager

Kansas City, MO ยท On-site

Service Manager Employment Type: Full-Time Lead a High-Performing Service Team with One of Kansas City's Largest Automotive Groups At Cable Dahmer Automotive Group, we believe exceptional customer ...

Bridge Property Management

Service Manager

Kansas City, MO ยท On-site

$30 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Hy-Vee, Inc.

Service Manager

Kansas City, MO ยท On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Service Manager

Kansas City, KS ยท On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Service Manager

Lenexa, KS ยท On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Service Manager

Lenexa, KS ยท On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

Hy-Vee, Inc.

Service Manager

Lenexa, KS ยท On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...

Parc at Creekside

Service Manager

Kansas City, MO ยท On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

HyVee

Service Manager

Kansas City, KS ยท On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Parc at Creekside

Service Manager

Kansas City, MO

$30 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication -- relay scope of work, schedule repairs, and follow up ...

HyVee

Service Manager

Prairie Village, KS ยท On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Prairie Village, KS ยท On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring Hill, KS

Customer Service Manager information

See Spring Hill, KS salary details

$23.5K

$55.7K

$96.9K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Spring Hill, KS is $55,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring Hill, KS?

The most popular types of Customer Service jobs in Spring Hill, KS are:

What job categories do people searching Customer Service Manager jobs in Spring Hill, KS look for?

The top searched job categories for Customer Service Manager jobs in Spring Hill, KS are:

What cities near Spring Hill, KS are hiring for Customer Service Manager jobs?

Cities near Spring Hill, KS with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring Hill, KS as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,671 per year, or $26.8 per hour.

Customer Service Manager

Safe Fleet

Belton, MO โ€ข On-site

Full-time

Re-posted 4 days ago

Job description

Description
Customer Service Manager
ROM Manufacturing
Position Summary
The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional support and customer satisfaction across all customer channels. This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering, production, shipping, and logistics teams.
The Customer Service Manager will drive continuous improvement initiatives, establish measurable departmental KPIs, strengthen customer relationships, and develop scalable processes that support ROM Manufacturing's operational and growth objectives. This position plays a critical leadership role in enhancing the overall customer experience while improving responsiveness, efficiency, communication, and cross-functional collaboration.
Key Responsibilities
Customer Service Leadership
  • Lead, mentor, and develop the customer service team to ensure high performance, accountability, and professional growth.
  • Establish and lead an inside sales team focused on customer engagement, account growth, quote follow-up, and revenue generation.
  • Establish departmental goals, objectives, and measurable KPIs aligned with company performance targets.
  • Foster a customer-focused culture centered on responsiveness, professionalism, accuracy, and issue resolution.
  • Manage staffing, workload balancing, employee development, coaching, and performance evaluations within the department.
  • Develop and implement standardized customer service processes, policies, and best practices.
  • Monitor departmental performance metrics and identify opportunities for operational improvement and increase customer satisfaction.

Customer & Order Management
  • Oversee customer inquiries, order processing, product support, warranty claims, and issue resolution activities.
  • Ensure accurate and timely order entry, scheduling coordination, shipment communication, and customer follow-up.
  • Review escalated customer concerns and implement corrective actions to improve service performance and customer retention.
  • Support strategic customer accounts and maintain strong long-term customer relationships.
  • Partners with sales and operations teams proactively communicate lead times, production schedules, product availability, and supply chain impacts.
  • Assist with pricing support, quoting coordination, and customer communication related to product changes or delivery expectations.

Systems & Process Improvement
  • Lead continuous improvement initiatives focused on improving customer responsiveness, operational efficiency, order accuracy, and communication effectiveness.
  • Utilize ERP and CRM systems, including Salesforce, to improve customer communication, workflow management, and reporting capabilities.
  • Develop dashboards and reporting tools to monitor departmental KPIs, service trends, and team performance.
  • Identify opportunities to automate or streamline administrative and transactional processes.
  • Support implementation, optimization, and training related to customer service technologies and business systems.

Cross-Functional Collaboration
  • Collaborate with engineering, manufacturing, purchasing, shipping, and quality teams to resolve issues and improve customer outcomes.
  • Participate in strategic planning and operational meetings to align customer service initiatives with company goals.
  • Support product launches, organizational initiatives, and customer communication strategies.
  • Serve as a key liaison between customers and internal departments to ensure alignment and timely resolution of issues.

Key Competencies
  • Leadership & Team Development
  • Customer Relationship Management
  • Sales focused
  • Process Improvement
  • Cross-Functional Collaboration
  • Operational Excellence
  • Communication & Conflict Resolution
  • KPI & Performance Management
  • Problem Solving & Decision Making
  • Change Management

Performance Expectations
  • Improve customer satisfaction and responsiveness metrics.
  • Drive Organic growth through targeted and focused sales KPIs
  • Achieve departmental KPIs related to order accuracy, response time, on-time communication, and issue resolution.
  • Develop scalable customer service processes that support business growth and operational efficiency.
  • Strengthen cross-functional communication and operational alignment.
  • Drive continuous improvement initiatives that enhance customer experience and departmental performance.
  • Build and maintain a high-performing customer service organization focused on accountability and service excellence.

Working Conditions
  • Office-based leadership role within a manufacturing environment.
  • Frequent interaction with customers, sales teams, production personnel, and executive leadership.
  • Occasional travel may be required.
  • Flexibility to support urgent customer and operational needs as required.

NOTE: R.O.M. does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
Requirements
Required
  • Bachelor's degree in business administration, Supply Chain, Operations, or related field, or equivalent experience.
  • 5+ years of customer service, customer support, or order management experience within a manufacturing environment.
  • 2+ years of Inside Sales leadership or supervisory experience.
  • Excellent communication, leadership, organizational, and problem-solving skills.

Proficiency with:
  • Microsoft Office applications
  • Internet-based software applications
  • Order processing software
  • ERP systems such as Infor SyteLine
  • Time, attendance, and payroll processing systems such as Workday

Advanced proficiency with CRM systems, including Salesforce.
Preferred
  • Experience in transportation, manufacturing, commercial vehicle, or engineered product industries.
  • Experience with configurable or engineered-to-order products.
  • Working knowledge of Lean manufacturing and continuous improvement methodologies.
  • Experience utilizing Salesforce and manufacturing ERP platforms for reporting and workflow management.
  • Experience managing warranty processes and customer performance metrics.

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