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Customer Service Manager Jobs in Rigby, ID (NOW HIRING)

Elevation Labs

Customer Experience Manager

Idaho Falls, ID · On-site

$50K - $70K/yr

Industry and Work Experience5+ years of experience in customer service, account management, or ... inside/desk-based sales, with demonstrated ownership of a revenue- or margin-accountable book of ...

Elevation Labs

Customer Experience Manager

Idaho Falls, ID · On-site

$50K - $70K/yr

... service issues, and other matters affecting the customer relationship. Commercial Ownership ... Manage the opportunity pipeline in the CRM, monitor account health, and partner with Sales/Business ...

TradeJobsWorkforce

Airport Customer Service Rep

Rexburg, ID · On-site

$13.25 - $18.25/hr

... of goods or services, manage daily responsibilities with a focus on quality and efficiency ... service to customers and team members, follow safety procedures and company policies, work ...

TradeJobsWorkforce

Airport Customer Service Rep

Rexburg, ID · On-site

$13.25 - $18.25/hr

... of goods or services, manage daily responsibilities with a focus on quality and efficiency ... service to customers and team members, follow safety procedures and company policies, work ...

Corps Team

Customer Service Representative

Rigby, ID · On-site

$17 - $18/hr

Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Contributes to team effort by accomplishing related results as needed.

SPEEDY CPS

Customer Service Specialist

Rexburg, ID · On-site

$15 - $18/hr

The starting point for this role is a Customer Service Specialist that is designed to help ... management (CRM) system. Stay up to date with industry trends and product knowledge to effectively ...

AlphaGraphics

Customer Service Specialist

Rexburg, ID · On-site

$15 - $18/hr

Customer Service Specialist Hot Job REXBURG, ID 83440 Overview Salary Range $15.00 - $18.00 Hourly ... management (CRM) system. Stay up to date with industry trends and product knowledge to effectively ...

Stinker Stores

Customer Service Full Time

Ammon, ID · On-site

$15.25 - $21/hr

Many of our Store Managers, District Managers, and corporate leaders started their careers right here as Customer Service Specialists. What You'll Do You'll help create a clean, safe, and welcoming ...

Stinker Stores

Customer Service Full Time

Ammon, ID · On-site

$15.25 - $20.75/hr

Many of our Store Managers, District Managers, and corporate leaders started their careers right here as Customer Service Specialists. What You'll Do You'll help create a clean, safe, and welcoming ...

New

Stinker Stores

Customer Service Full Time

Idaho Falls, ID · On-site

$16.25 - $21.50/hr

Many of our Store Managers, District Managers, and corporate leaders started their careers right here as Customer Service Specialists. What You'll Do You'll help create a clean, safe, and welcoming ...

Stinker Stores

Customer Service Full Time

Idaho Falls, ID · On-site

$16.25 - $21.50/hr

Many of our Store Managers, District Managers, and corporate leaders started their careers right here as Customer Service Specialists. What You'll Do You'll help create a clean, safe, and welcoming ...

U-Haul

Customer Service Representative

Idaho Falls, ID · On-site

$15.25 - $21/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Ammon, ID · On-site

$15.25 - $20.75/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rigby, ID

Customer Service Manager information

See Rigby, ID salary details

$21K

$49.7K

$86.6K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Rigby, ID is $49,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rigby, ID? The most popular types of Customer Service jobs in Rigby, ID are:
What job categories do people searching Customer Service Manager jobs in Rigby, ID look for? The top searched job categories for Customer Service Manager jobs in Rigby, ID are:
What cities near Rigby, ID are hiring for Customer Service Manager jobs? Cities near Rigby, ID with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rigby, ID as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,731 per year, or $23.9 per hour.

Customer Service Manager - State Farm Agent Team Member

Darin Thurman - State Farm Agent

Rigby, ID • On-site

$15 - $18/hr

Full-time

Re-posted 26 days ago

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager with Thurman State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.