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Customer Service Manager Jobs in Reedley, CA (NOW HIRING)

pregis

Customer Service Manager

Visalia, CA

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

Pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

A-PLUS AUTOMOTIVE

Service Manager

Reedley, CA · On-site

$40K - $100K/yr

At Kolben Auto Care, we take pride in providing high-quality automotive services to our loyal customers. We're seeking an experienced and dedicated Service Manager to join our team. As a Service ...

Vestis

Service Manager

Fresno, CA · On-site

Manages day to day activities of Customer Service Program(s) for Service Department * Ensures District Managers visit all required customers each quarter to review growth and service opportunities

Pretiumenterpriseservices

Service Manager

Woodlake, CA

$29 - $32/hr

Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes * Monitor and manages response times, resident satisfaction and the overall ...

Gallagher

Client Service Manager

Fresno, CA · On-site

... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...

Gallagher

Client Service Manager

Fresno, CA · On-site

... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...

dbi

Customer Service Representative

Fresno, CA

$16 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Milan Institute

Customer Service Specialist

Clovis, CA · On-site

$16.90 - $18.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Fresno, CA · On-site

$16.90 - $18.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reedley, CA

Customer Service Manager information

See Reedley, CA salary details

$24.5K

$58.1K

$101.1K

How much do customer service manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service manager in Reedley, CA is $58,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reedley, CA? The most popular types of Customer Service jobs in Reedley, CA are:
What job categories do people searching Customer Service Manager jobs in Reedley, CA look for? The top searched job categories for Customer Service Manager jobs in Reedley, CA are:
What cities near Reedley, CA are hiring for Customer Service Manager jobs? Cities near Reedley, CA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reedley, CA as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,055 per year, or $27.9 per hour.
Customer Service Manager

Customer Service Manager

pregis

Visalia, CA

Other

Posted 29 days ago

Pregis rating

6.9

Company rating: 6.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

74th of 119 rated packaging manufacturers

Job description

Job Title: Customer Service Manager

Classification: Salaried-Exempt

Reports To: Director of Customer Service

Department: Customer Service

Summary of Job

The Visalia Customer Service Manager will plan, co-ordinate and lead the activities of the customer service team to retain and enhance customer relationships. He or she will work closely with Sales and Operation Managers to create a customer centric environment that drives customer satisfaction and supports business growth objectives. The Visalia Customer Service Manager is responsible for providing support to all customers within the region and will be based in the Visala, CA Pregis location.

Essential Functions and Responsibilities

 

Leadership
  • Set the tone for customer service team’s culture, with emphasis on Safety, Quality, Profitability, and Customer-Focus.
  • Recruit, mentor and develop customer service team members by creating an environment where they can excel through encouragement and empowerment
  • Drive team to meet Key Performance Indicator targets. Review existing company report and develop reports as needed to drive and track team performance.
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure AOP budget spend requirements are met
  • Participate in monthly Visalia Business Team meetings and drive company business initiatives related to Customer Service
  • Plan, prioritize and delegate tasks according to top priorities
Safety
  • Drive a culture of safety within the customer service team and champion all Pregis safety initiatives
  • Ensure a safe environment for customers visiting the plant
Quality
  • Manage/review/track customer complaints and ensure they are resolved in a timely manner
  • Participate in and lead kaizen events related to customer service and quality issues; drive corrective actions
  • Identify and implement strategies to improve quality of service, productivity and profitability. Adopt and share best practices with other Customer Service managers.
Customer Focus
  • Develop, Implement and maintain service procedures, policies and standards
  • Review and maintain accurate customer records and documents
  • Handle complex and escalated customer service issues to ensure timely resolution and effective communication with customers
  • Visit customers as needed to maintain existing business and support business growth
  • Act as in-house contact for Visalia Sales Managers, RTU Specialists, Systems Specialists, and Account Managers to foster effective teamwork with Customer Service
  • Liaise with company management to support and implement growth strategies
  • Collaborate with production and shipping teams to balance customer demand against capacity and supply; ensure decisions are made with the customers’ best interest in mind
  • Other duties as assigned

Competency (Knowledge, skills, and abilities)

  • Ability to think strategically and lead large service center (6 or more CSR’s).
  • Advanced multitasking and trouble shooting skills
  • Excellent knowledge of customer service principles and practices
  • Solid experience with customer service software, database and CRM tools.
  • Excellent computer skills including MS Office; ability to manage and analyze large data sets and build customer trend models in MS Excel.
Environment
  • Mainly office setting
  • The position environment may vary and require a combination of outside work and inside work
  • Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
  • Moderate humidity levels
  • Moderate noise levels
Physical Characteristics
  • Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
  • Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
  • Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
  • Willingness to wear appropriate personal protective equipment, including hearing protection
Position Type
  • Full time requiring onsite presence
  • Hours vary based on operational needs
  • Potential requirement to work outside of normal working hours
  • Approximately 10% travel
 Education and Experience
  • BS in Business Administration or related field (preferred)
  • 5 years of customer service management experience in a manufacturing business, working with multiple product/service categories.
Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The annual base pay range for this role is estimated to be $90,000 to $110,000. This position also includes a bonus opportunity as part of Pregis' total compensation package.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC

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What Pregis employees say

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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