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Customer Service Manager Jobs in Portland, MI (NOW HIRING)

Safeway Auto Service

Service Manager

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Orkin

Service Manager

Ionia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Nashville, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

Lansing, MI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Trek Bicycle Corporation

Service Manager

Okemos, MI

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Okemos Summary As Service Manager, you'll be the ...

Trek Bicycle

Service Manager

Okemos, MI · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Okemos Summary As Service Manager, you'll be the ...

Trek Bikes

Service Manager

Okemos, MI

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Okemos Summary As Service Manager, you'll be the ...

Sharecare

Lead Customer Service Rep

Lansing, MI · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

Trek Bikes

Bike Service Manager

Okemos, MI

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Okemos Summary As Service Manager, you'll be the ...

Smokey Bones

Service Manager

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Barbeque Integrated Inc

Service Manager

Lansing, MI

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Fitzpatrick Acquisitions LLC

Customer Service

Lansing, MI · On-site

$14.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Fitzpatrick Acquisitions LLC

Customer Service

Lansing, MI

$14.25 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Fitzpatrick Acquisitions LLC

Customer Service

Lansing, MI

$16.25 - $22/hr

  • Medical

  • Retirement

  • PTO

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Portland, MI

Customer Service Manager information

See Portland, MI salary details

$20.2K

$47.7K

$83.1K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Portland, MI is $47,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $57,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Portland, MI?

The most popular types of Customer Service jobs in Portland, MI are:

What job categories do people searching Customer Service Manager jobs in Portland, MI look for?

The top searched job categories for Customer Service Manager jobs in Portland, MI are:

What cities near Portland, MI are hiring for Customer Service Manager jobs?

Cities near Portland, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Portland, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,742 per year, or $23 per hour.

Service Manager

Safeway Auto Service

Lansing, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Do you want to begin a career that rewards outstanding performance? That allows you to go as far as your drive and ambition wants to go? Do you want to work for an award-winning dealership that values exceptional customer service, as well as high-employee satisfaction? Then don't look any further, because you've found just that with Safeway Auto Service.
Who are we?
Safeway Auto Service is a part of RightWay Auto Sales - a fast growing car dealership group with over 2,400 employees and over 50 locations in seven states. RightWay has been recognized as one of the nation's largest pre-owned car dealership chains specializing in helping customers purchase the quality vehicle they deserve, regardless of their credit or financial situation. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented, highly motivated individuals to join our team. Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to:
  • Manage shop production schedule to meet pace and budget
  • Consult with guests regarding vehicle repair needs based on repair diagnosis
  • Create work schedule and maintain proper accounting of Service Technicians' productivity
  • Invoice and record completed work orders in computer system
  • Oversee employee training and development
  • Ensure a safe working environment
  • Make certain equipment is properly maintained and repaired
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Previous Service Manager Experience is Required
  • Knowledge of warranty procedures, work scheduling, etc. is required
  • Excellent customer service, organizational, and negotiation skills
  • Experience developing and managing third-party vendor relationships
  • Goal-oriented and enthusiastic presence in a team environment
  • Strong written and communication skills
  • Valid driver's license required as well as clean driving record
  • Professional appearance and work ethic

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