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Customer Service Manager Jobs in Portland, ME (NOW HIRING)

Texas Roadhouse

Service Manager

Scarborough, ME

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Scarborough, ME · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

KFC Sanweco Inc.

Customer Service

Saco, ME

$16.75 - $22.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

SAFE HARBOR MARINAS

Assistant Service Manager

ME · On-site

The Assistant Service Manager reports to the General Manager. Essential Duties and Responsibilities ... Drafting customer update emails - detailing work progress. * Inspection of work - taking photos for ...

Midas

Customer Service Representative

Portland, ME · On-site

$20 - $22/hr

This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...

Midas

Customer Service Representative

Portland, ME · On-site

$20 - $22/hr

This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...

HW Staffing

Customer Service

Kennebunk, ME · On-site

$16.75 - $22.75/hr

Duties include preparing pizzas and sandwiches, taking customer orders and delivering excellent customer service. Thursday, Friday & Saturday - 4 pm -9 pm Responsibilities * Make pizzas and ...

New

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME · On-site

$16.25 - $22/hr

Job Summary SIGCO is accepting applications for a Customer Service Representative to join our dynamic customer service team. The position entails entering orders into our system, reviewing orders for ...

Burlington

Operations Service Manager

South Portland, ME · On-site

$21.05 - $28.05/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME · On-site

$16.25 - $22/hr

Job Summary SIGCO is accepting applications for a Customer Service Representative to join our dynamic customer service team. The position entails entering orders into our system, reviewing orders for ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME · On-site

$16.25 - $22/hr

Job Summary SIGCO is accepting applications for a Customer Service Representative to join our dynamic customer service team. The position entails entering orders into our system, reviewing orders for ...

Unifirst

Route Service Manager - UniFirst

Portland, ME · On-site

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

New

UniFirst

Route Service Manager - UniFirst

Portland, ME · On-site

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

New

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Portland, ME

Customer Service Manager information

See Portland, ME salary details

$25.1K

$59.3K

$103.3K

How much do customer service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service manager in Portland, ME is $59,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $71,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Portland, ME?

The most popular types of Customer Service jobs in Portland, ME are:

What are popular job titles related to Customer Service Manager jobs in Portland, ME?

For Customer Service Manager jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Portland, ME look for?

The top searched job categories for Customer Service Manager jobs in Portland, ME are:

What cities near Portland, ME are hiring for Customer Service Manager jobs?

Cities near Portland, ME with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,339 per year, or $28.5 per hour.

FT Assistant Customer Service Manager Trainee (H) (541117)

Ahold Delhaize

Biddeford, ME • On-site

Full-time

Posted 14 days ago

Ahold Delhaize USA rating

6.0

Company rating: 6.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

61st of 123 rated grocery stores

Job description

FT Assistant Customer Service Manager Trainee (H)

What Ahold Delhaize USA employees say

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