ZipRecruiter

Log In

1

Customer Service Manager Jobs in Mission, BC (NOW HIRING)

Ritchie Bros.

Customer Service Manager

Chilliwack, BC · On-site

The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link ...

Mircom Group of Companies

Service Manager

Maple Ridge, BC

CA$80K - CA$105K/yr

Service Manager Maple Ridge, BC Founded in 1991, the Mircom Group of Companies is North America ... Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm ...

BMO Capital Markets

CSR

Surrey, BC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

Bmo

Customer Service Representative

Coquitlam, BC · On-site

Supports customer requests for banking services, including handling transactions and customer ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

Venturis Capital

Customer Service Representative

Coquitlam, BC · Hybrid

CA$49K - CA$55K/yr

This will include working in the CRM, answering mainline phones, and handling customer inquiries. Essential Duties & Responsibilities As the Customer Service Representative, your key responsibilities ...

Posted today

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

The Customer Service Representative will assist customers by educating them on our products and ... Solid crisis management, problem solving, administrative and organizational skills required.

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Surrey, BC

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Langley, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Port Moody, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Mission, BC

Customer Service Manager information

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Mission, BC?

The most popular types of Customer Service jobs in Mission, BC are:

What cities near Mission, BC are hiring for Customer Service Manager jobs?

Cities near Mission, BC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Mission, BC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Manager

Ritchie Bros.

Chilliwack, BC • On-site

Full-time

Posted 6 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the team - Yard Operations 

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

  • 2 Year previous Customer service experience in a related field
  • Minimum 1 year experience in a Supervisory role
  • Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
  • DMV document processing experience an asset
  • Sales Tax collection, exemption and remittance experience
  • Demonstrated leadership and the ability to take initiative
  • Strong Problem solving, organizational and time management skills
  • Able to set priorities and work independently with minimal supervision
  • Positive attitude
  • Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
  • Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
  • Adaptable and willing to adjust to new ideas or change
  • High level of integrity and ethics
  • Ability to work in high pressure situations Ability to think on your feet
  • Strong attention to detail
  • A thorough understanding of Equipment specifics for data entry
  • Familiar with understanding contract specifics for data entry and maintaining information
  • Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles
  • To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
  • To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
  • Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
  • Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
  • Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
  • Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
  • Act as a liaison with all levels of the organization to ensure accurate reporting of information.
  • Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
  • Maintenance and setup of relevant systems used to maintain auction information
  • Following up on all customer inquiries
  • Escalate problems or issues to senior management
  • Perform other duties as assigned.

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply