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Customer Service Manager Jobs in Lexington, MS (NOW HIRING)

Pizza Hut

Customer Service

Greenwood, MS · On-site

$13.75 - $18.75/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Domino's Franchise

Customer Service Rep5946

Greenwood, MS · On-site

$13.75 - $18.75/hr

Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary A Customer Service Representative (CSR) plays a key role in delivering exceptional customer ...

Domino's Pizza

Customer Service Rep

Canton, MS · On-site

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

Domino's Franchise

Customer Service Rep

Canton, MS

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

Domino's

Customer Service Rep

Canton, MS · On-site

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

Variety Stores LLC

Customer Service Associate

Yazoo City, MS · On-site

$14.25 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Greenwood, MS · On-site

$12.50 - $17.25/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Yazoo City, MS · On-site

$14.25 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Greenwood, MS

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Lexington, MS · On-site

$13.75 - $18.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Lexington, MS · On-site

$13.75 - $18.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Yazoo City, MS · On-site

$14.25 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Lexington, MS

Customer Service Manager information

See Lexington, MS salary details

$23.1K

$54.6K

$95.1K

How much do customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service manager in Lexington, MS is $54,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $65,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Lexington, MS?

The most popular types of Customer Service jobs in Lexington, MS are:

What are popular job titles related to Customer Service Manager jobs in Lexington, MS?

For Customer Service Manager jobs in Lexington, MS, the most frequently searched job titles are:

What cities near Lexington, MS are hiring for Customer Service Manager jobs?

Cities near Lexington, MS with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Lexington, MS as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,637 per year, or $26.3 per hour.

Service Manager | Winona, MS (36571)

Winona, MS • On-site

Empire Truck Sales
Retail • 501 - 1,000 employees

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

146th of 155 rated car dealerships

People enjoy working here

Respectful managers

Learn more about Empire Truck Salesexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 hours ago

Job description

Lead with Excellence as a Service Manager at Empire Truck Sales

Empire Truck Sales — one of the Southeast’s leading Freightliner and Western Star dealerships — is hiring an experienced Service Manager to lead our service team and deliver exceptional customer experiences.

If you’re a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a passion for operational excellence, we want to hear from you.

What You’ll Do
  • Lead and support a high-performing service team
  • Deliver outstanding customer service
  • Manage workflow, productivity, and department profitability
  • Provide technical support and service guidance
  • Collaborate with sales, parts, and operations teams
  • Build strong customer relationships
What You’ll Need
  • 2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment. Candidates should have experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.
  • Experience managing technicians in a dealership, fleet, or service environment
  • Strong leadership, communication, and organizational skills
  • Retail dealership service experience preferred
  • Experience as a diesel mechanic and/or DTNA (Freightliner or Western Star) knowledge is a plus
  • Ability with Microsoft Office and dealership management systems
  • Ability to thrive in a fast-paced diesel service department environment
  • Strong commitment to safety, quality, and customer satisfaction
Why Join Empire Truck Sales?

At Empire Truck Sales, we offer more than a job — we offer a long-term career with a company known for stability, growth, and excellence in the transportation industry.

Benefits Include:
  • Competitive Salary + Commission
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Short & Long-Term Disability
  • In-House Training & Career Development
  • Advancement Opportunities
  • State-of-the-Art Facilities
 Build Your Career with Empire

At Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. Join a company where your leadership can make a real impact.

Apply today and drive your career forward with Empire Truck Sales.

Empire Truck Sales is a drug-free workplace. Employment offers are contingent upon background check and drug screening.

Empire Truck Sales, LLC is an Equal Opportunity Employer.

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