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Customer Service Manager Jobs in Keswick Ridge, NB

Next Level Group

Service Manager

Fredericton, NB · On-site

As the Service Manager, you will play a crucial role in leading and managing the service department, ensuring the highest level of customer satisfaction and operational efficiency. Your primary ...

Next Level Group

Service Manager

Fredericton, NB · On-site

We are currently looking for a Service Manager located in Fredericton, NB. Next Level Group is an ... customer experience. * Act with professionalism and integrity, motivate, support, and inspire ...

U-Haul

Customer Service Representative

Fredericton, NB

CA$15.90 - CA$17/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

J.D. Irving

Customer Service Associate

Fredericton, NB · On-site

Customer Service Associates play a key role in delivering exceptional service by assisting ... Strong communication and time management skills * Problem solving and decision making * Experience ...

Circle K

Customer Service Representative

Waasis, NB · On-site

Store 6002012: 415 Nevers Road, Waasis, New Brunswick E3B 9E1 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

Circle K

Customer Service Representative

Oromocto, NB · On-site

Store 6002304: 1 Gateway Drive, Oromocto, New Brunswick E2V 4R3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

Circle K

Customer Service Representative

Oromocto, NB · On-site

Store 6002304: 1 Gateway Drive, Oromocto, New Brunswick E2V 4R3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Manager information

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Keswick Ridge, NB?

The most popular types of Customer Service jobs in Keswick Ridge, NB are:

What cities near Keswick Ridge, NB are hiring for Customer Service Manager jobs?

Cities near Keswick Ridge, NB with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Keswick Ridge, NB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Manager

Next Level Group

Fredericton, NB • On-site

Full-time

Re-posted 13 days ago

Job description

Position Overview:

We are seeking a dynamic and experienced Service Manager to join our client’s team in Fredericton NB. As the Service Manager, you will play a crucial role in leading and managing the service department, ensuring the highest level of customer satisfaction and operational efficiency. Your primary responsibility will be to oversee all service operations, including repairs, maintenance, and customer support for products. This is an excellent opportunity for a motivated individual with strong leadership and technical skills to contribute to the growth and success of our company.

Responsibilities:

  • Lead and manage the service department, including overseeing a team of technicians and support staff.

  • Develop and implement strategies to optimize service processes, improve efficiency, and enhance the overall customer experience.

  • Establish and maintain service standards and procedures to ensure consistent quality and timely delivery of services.

  • Provide technical guidance and support to the service team, ensuring they have the necessary resources and knowledge to perform their duties effectively.

  • Coordinate and prioritize service requests, ensuring prompt resolution and efficient utilization of resources.

  • Collaborate with other departments, such as sales and engineering, to address customer inquiries, resolve issues, and provide product support.

  • Monitor and analyze service performance metrics, such as response time, resolution time, and customer satisfaction, and take appropriate actions to drive continuous improvement.

  • Develop and maintain strong relationships with key customers, understanding their needs and providing personalized service solutions.

  • Stay up to date with industry trends, product developments, and regulations related to equipment.

  • Manage service-related documentation, including service agreements, warranties, and technical manuals.

  • Conduct regular training and development sessions for the service team to enhance their skills and knowledge.

Qualifications:

  • Degree in a relevant field (e.g., engineering, business management) or equivalent work experience.

  • Proven experience in a service management role, preferably in industry or a related field (construction, ag, truck or automotive).

  • Strong technical aptitude and understanding of product.

  • Excellent leadership skills with the ability to motivate and develop a high-performing team.

  • Exceptional communication and interpersonal skills, with the ability to build rapport and maintain effective relationships with customers and internal stakeholders.

  • Solid organizational and problem-solving abilities, with a keen attention to detail.

  • Results-driven mindset with a focus on delivering excellent customer service.

  • Proficiency in using service management software and tools.

  • Familiarity with relevant regulations and industry standards in the maritime sector is a plus.

  • Valid driver's license and the ability to travel occasionally, as needed.