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Customer Service Manager Jobs in Kerman, CA (NOW HIRING)

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

WESTAMERICA BANK

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Valley Auto LLC

Service Manager

Madera, CA · On-site

$75K - $150K/yr

The Service Manager will be responsible for overseeing daily service operations, developing and ... Maintain high standards for customer service and resolve customer concerns professionally. * Work ...

Madera Toyota Chevrolet

Service Manager

Madera, CA · On-site

The Service Manager will be responsible for overseeing daily service operations, developing and ... Maintain high standards for customer service and resolve customer concerns professionally. * Work ...

RV Country Inc

Service Manager

Fresno, CA

$110K - $145K/yr

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

RV Country

Service Manager

Fresno, CA · On-site

$110K - $145K/yr

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

RV Country

Service Manager

Fresno, CA · On-site

$110K - $145K/yr

The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the ...

Gallagher

Client Service Manager

Fresno, CA

... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...

FREEWAY LANES BOWLING

Customer Service

Selma, CA

$17 - $20/hr

Freeway Lanes Bowling in Selma, CA is looking for one customer service to join our 25 person strong team. We are located on 8265 E Dinuba Ave. Our ideal candidate is self-driven, motivated, and ...

Trelleborg Group

Customer Service Advocate

Fresno, CA · On-site

... service and total satisfaction with existing and prospective customers while building positive ... They will handle customer order management along with communication and coordination throughout the ...

dbi

Customer Service Representative

Fresno, CA · On-site

$16 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Rand Employment Solutions

Be Seen First

Customer Service Representative

Madera, CA · On-site

$19 - $23/hr

This position manages the entry of all sales orders entered in QuickBooks immediately or within an ... The CSR must have a thorough understanding of our products and product lines as well as our ...

PrideStaff

Customer Service Specialist

Fresno, CA · On-site

$17 - $18/hr

The Customer Service Specialist will manage a large number of incoming calls and act as a liaison between the health organization and its customers. The ideal Customer Service Specialist knows ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Kerman, CA

Customer Service Manager information

See Kerman, CA salary details

$23.5K

$55.7K

$97K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Kerman, CA is $55,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Kerman, CA?

The most popular types of Customer Service jobs in Kerman, CA are:

What job categories do people searching Customer Service Manager jobs in Kerman, CA look for?

The top searched job categories for Customer Service Manager jobs in Kerman, CA are:

What cities near Kerman, CA are hiring for Customer Service Manager jobs?

Cities near Kerman, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Kerman, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,679 per year, or $26.8 per hour.

Customer Service Manager

Pan Pacific Hotels Group Limited

Fresno, CA • On-site

$90 - $102/hr

Other

Posted 2 days ago

New

Job description

Process Improvement & Systems Management

  • Develop, document and maintain department procedures, work instructions and service standard.
  • Identify process gaps and lead continuous improvement initiatives that increase efficiency, consistency and service quality.
  • Leverage CRM and business systems to improve team effectiveness, customer engagement, reporting and operational visibility.
  • Establish and maintain performance metrics and reporting tools to support data-driven decision-making.
  • Collaborate with other departments to streamline workflows and improve information flow throughout the organization.

Leadership & Team Development

  • Lead, coach, develop and evaluate Customer Service personnel to ensure high levels of performance and accountability.
  • Establish individual and departmental goals that align with company objectives.
  • Create and maintain employee onboarding, training, cross-training and development programs.
  • Conduct regular performance reviews, coaching sessions and career development discussions.
  • Foster collaboration, engagement and knowledge sharing within the Customer Service team.

Customer Experience & Service Excellence

  • Maintain a high level of customer satisfaction through timely and effective issue resolution.
  • Monitor and improve department KPIs, including response times, queue management, customer satisfaction and first-contact resolution.
  • Resolve customer escalation and issues beyond representative capabilities.
  • Actively participate in customer business reviews, scorecard reviews and customer engagement initiatives.
  • Develop and implement customer feedback programs to identify improvement opportunities and improve the customer experience.
  • Follow ISO and all other applicable procedures and company policies.
  • Perform other duties as required / needed.

Technical Support & Product Knowledge

  • Ensure Customer Service personnel possess the product knowledge and troubleshooting skills required to effectively support customers.
  • Partner with Engineering and Quality departments to improve technical knowledge, troubleshooting capabilities and issue resolution processes.
  • Drive initiatives that improve first-call resolution and reduce unnecessary escalations.

Quality & Compliance

  • Participate in internal and external audits as required.
  • Maintain compliance with ISO requirements and company policies.
  • Assist in developing and monitoring corrective actions related to customer complaints and warranty issues.
  • Support continuous improvement efforts withing the organization’s quality management system.

Administrative Responsibilities

  • Review and approve employee timecards and schedules.
  • Manage departmental staffing requirements and workload distribution.
  • Review and respond to customer debit memos and claims.
  • Perform other duties and assigned.

Qualifications / Requirements:

  • Excellent customer care and focus; ability to assess customer needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
  • Strong cross-functional collaboration and relationship building skills.
  • Strong leadership and team development skills.
  • Experience working with CRM platforms such as Salesforce.
  • High school degree or equivalent; bachelor’s degree in business administration, business or related field preferred.
  • Ability to analyze operational and customer data and translate findings into actionable improvements.
  • Excellent verbal and written communication skills.
  • Knowledge of quality systems, audit processes and continuous improvement methodologies.
  • Proficient in Microsoft Office.
  • Must have a strong sense of urgency regarding customer needs.
  • Self-motivated and self-directed.

Pay range is $90k to $102K DOE

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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