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Customer Service Manager Jobs in Inwood, WV (NOW HIRING)

Riddleberger Brothers, Inc.

Service Manager

Winchester, VA · On-site

$102K - $135K/yr

HVAC Service Manager Location: Winchester, VA Riddleberger Brothers, Inc. is seeking an experienced ... Prepare customer proposals and time-and-material quotes. * Order parts, materials, tools, and ...

Riddleberger Brothers, Inc

Service Manager

Winchester, VA · On-site

$102 - $135/hr

The ideal candidate is an organized, customer-focused leader with strong HVAC experience and the ability to manage employees, scheduling, inventory, training, and daily service operations.What You'll ...

Wawa, Inc.

Customer Service Supervisor

Martinsburg, WV · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa, Inc.

Customer Service Supervisor

Martinsburg, WV · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

dbi

Customer Service Representative

Hagerstown, MD · On-site

$15.75 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Moore

Customer Service Representative

Frederick, MD · On-site

$15 - $20.25/hr

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth ... Customer Service is ultimately responsible for achieving this goal regardless of the level of ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Inwood, WV

Customer Service Manager information

See Inwood, WV salary details

$23.1K

$54.7K

$95.3K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Inwood, WV is $54,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Inwood, WV?

The most popular types of Customer Service jobs in Inwood, WV are:

What job categories do people searching Customer Service Manager jobs in Inwood, WV look for?

The top searched job categories for Customer Service Manager jobs in Inwood, WV are:

What cities near Inwood, WV are hiring for Customer Service Manager jobs?

Cities near Inwood, WV with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Service Manager

Riddleberger Brothers, Inc.

Winchester, VA • On-site

$102K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

HVAC Service Manager
Location: Winchester, VA
Riddleberger Brothers, Inc. is seeking an experienced HVAC Service Manager to lead our commercial service operations in Winchester, Virginia. This position oversees dispatchers, parts personnel, and service technicians while ensuring the department can respond to customer needs 24/7.
The ideal candidate is an organized, customer-focused leader with strong HVAC experience and the ability to manage employees, scheduling, inventory, training, and daily service operations.
What You'll Do
  • Lead and supervise service technicians, dispatchers, and parts personnel.
  • Maintain appropriate staffing and scheduling for 24/7 service response.
  • Plan workloads and assign work efficiently.
  • Participate in hiring, performance evaluations, and employee development.
  • Develop technical training programs for service technicians.
  • Evaluate technician skills and identify individual training needs.
  • Review service agreements to ensure inspections and requirements are completed.
  • Review service timesheets, shop time, callbacks, and follow-up items.
  • Prepare customer proposals and time-and-material quotes.
  • Order parts, materials, tools, and equipment.
  • Maintain truck stock, parts inventory, and refrigerant records.
  • Coordinate service schedules with other internal teams.
  • Provide backup dispatching support when needed.
  • Maintain regular customer contact to support satisfaction and retention.
  • Assist with service agreement sales and other service department sales efforts.
  • Ensure warranty parts are properly documented and returned.
  • Maintain and enforce safe work procedures.
  • Develop annual truck and tool purchasing plans.

What We're Looking For
  • Minimum of five years of commercial HVAC service experience, including experience with commercial equipment, service operations, and technician supervision.
  • Technical or business degree preferred.
  • Engineering knowledge gained through a combination of education and experience.
  • Previous experience supervising service technicians or service operations preferred.
  • Strong decision-making, communication, organizational, and interpersonal skills.
  • Strong computer skills; Microsoft Office experience preferred.
  • Ability to work effectively with employees, customers, suppliers, and other departments.
  • Valid driver's license and ability to meet company driver qualification requirements.
  • Dependable with regular and punctual attendance.

We Offer You
  • Competitive pay: $49.04.50-$64.91 per hour, or $102,000-$135,000 annually
  • Comprehensive benefits package.
  • Apprenticeship opportunities with a pathway to licensure.
  • Growth and development opportunities.
  • Scholarship program for employees' children.
  • Discounts at major automotive, computer, and cell phone companies.
  • Employee referral incentives.
  • Company mobile phone and/or tablet when necessary for the position.
  • Company vehicle when necessary for the position.
  • Company uniforms when necessary for the position.
  • And much more!

Our Benefits Package Includes
  • Medical, dental, vision, and life insurance.
  • Short-term and long-term disability insurance.
  • Accidental death and dismemberment insurance.
  • Health care and dependent day care flexible spending accounts.
  • Health Savings Account.
  • Employee Assistance Program.
  • 401(k) plan with Roth option.
  • Pet insurance.
  • Annual bonus.
  • Generous vacation, holiday, and sick time.
  • And much more!

Physical Requirements
  • Ability to visit job and project sites to review work progress and scope.
  • Ability to climb stairs and ladders when necessary to access job-site areas.

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