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Customer Service Manager Jobs in Huntingdon, PA (NOW HIRING)

M&K Truck Centers

Service Manager

Altoona, PA · On-site

$75K - $90K/yr

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service ...

Dollar Tree

Customer Service

Lewistown, PA · On-site

$13 - $17.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Dollartree

Customer Service

Lewistown, PA · On-site

$13 - $17.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Walgreens

Customer Service Associate

Altoona, PA · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Altoona, PA · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Altoona, PA · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Wieland

Customer Service Representative

Duncansville, PA

$13.50 - $18.25/hr

The Customer Service Representative will be responsible for maintaining and performing duties ... Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.

Wieland

Customer Service Representative

Duncansville, PA · On-site

$13.50 - $18.25/hr

The Customer Service Representative will be responsible for maintaining and performing duties ... Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.

Wieland Group

Customer Service Representative

Duncansville, PA · On-site

$13.50 - $18.25/hr

Customer Service Representative Job Location US-PA-Duncansville ID 2026-4185 # of Openings 1 Posted ... Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.

Wieland

Customer Service Representative

Duncansville, PA · On-site

$13.50 - $18.25/hr

The Customer Service Representative will be responsible for maintaining and performing duties ... Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.

Wieland

Customer Service Representative

Duncansville, PA · On-site

$45K - $49K/yr

The Customer Service Representative will be responsible for maintaining and performing duties ... Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Huntingdon, PA

Customer Service Manager information

See Huntingdon, PA salary details

$21.8K

$51.7K

$90K

How much do customer service manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service manager in Huntingdon, PA is $51,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Huntingdon, PA?

The most popular types of Customer Service jobs in Huntingdon, PA are:

What cities near Huntingdon, PA are hiring for Customer Service Manager jobs?

Cities near Huntingdon, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Huntingdon, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,680 per year, or $24.8 per hour.

Service Manager

M&K Truck Centers

Altoona, PA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

M&K Truck Centers rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

23rd of 155 rated car dealerships

Job description

We are currently seeking a Service Manager to coordinate and oversee the daily activities for the Service Department. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

  • Forecasts goals and objectives for the department and strives to meet them.

  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

  • Prepares and administers an annual operating budget for the service department.

  • Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.

  • Works with the COO and Director of Service to accomplish assigned goals.

  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

  • Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.

  • Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.

  • Coordinates and maintains a working relationship with all other department heads

  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.

  • Handles customer complaints immediately and according to the dealership’s guidelines.

  • Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Education

  • Bachelor’s Degree (BA) in Business Management preferred.

  • Five years of related experience and/or training required.

  • Strong interpersonal skills are necessary.

  • Experience with heavy duty dealerships preferred.

CERTIFICATES, LICENSES, REGISTRATION

  • CDL preferred; must meet company insurability standards.

What We Offer:

  • Competitive salary and benefits package, including an ESOP program.

  • Opportunities for professional development and growth.

  • A supportive and dynamic work environment.

Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

What M&K Truck Centers employees say

Pay

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