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Customer Service Manager Jobs in Hanover, PA (NOW HIRING)

Goodwill

Customer Service Manager

Westminster, MD · On-site

$19.25/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Sprouts Farmers Market

Service Manager

York, PA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA

Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Hanover, PA

Customer Service Manager information

See Hanover, PA salary details

$23.6K

$55.8K

$97.1K

How much do customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service manager in Hanover, PA is $55,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Hanover, PA?

The most popular types of Customer Service jobs in Hanover, PA are:

What are popular job titles related to Customer Service Manager jobs in Hanover, PA?

For Customer Service Manager jobs in Hanover, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Hanover, PA look for?

The top searched job categories for Customer Service Manager jobs in Hanover, PA are:

What cities near Hanover, PA are hiring for Customer Service Manager jobs?

Cities near Hanover, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Hanover, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,752 per year, or $26.8 per hour.

Customer Service Manager

Plainville Farms

New Oxford, PA • On-site

Other

Re-posted 11 days ago

Job description


Basic Purpose

Responsible for Customer Service for The Company, assuring

that orders are received, correctly entered, and filled. Ensure that problems are

promptly resolved and communications are clear to all stakeholders.

Provide leadership and assign responsibilities; train, monitor and improve the performance of reporting staff in accordance with Company policies and government regulations.


Essential Job Duties & Responsibilities:

  1. Receive and process incoming telephone, fax, or EDI Sales and Return orders; maintain records on daily transactions.


2. Maintain proficient knowledge of product lines including current, new and seasonal offerings as well as catalog and deviated pricing. Hold knowledge of such information in strict confidence as defined by the Company Confidentiality Agreement.


3. Develop CSRs by continually reviewing performance, ongoing coaching, team development, and cross-training.


4. Work closely with Sales and Operations (including Scheduling and Shipping) across the company to ensure sufficient quantities of products are available to meet current and forecasted sales.


5. Compile, monitor, and provide resolution to customer complaints in a timely manner within established guidelines.


6. Maintain and update customer service SOPs, standards, workflows, and escalation procedures.


7. Assist in developing Holiday shipping schedules with the Warehouse Manager.


8. Active participation in the execution of Thanksgiving and Christmas holiday orders from planning and order entry to production and delivery. Manage, delegate, and resolve any customer issues that arise to assure a well-serviced experience for our customers.


9. Determine the proper allocation of shortages among a group of customers and/or among distribution centers for given customers when shortages exist.


10. Facilitate the order entry, scheduling, and delivery of orders that did not ship or were shipped short and require immediate attention.


11. Set up new customer accounts once approved by the SOP committee and Credit has been granted.


12. Develop and maintain Customer Service goals and KPIs such as response time, order accuracy, complaint resolution time, customer satisfaction, service-level expectations, or department scorecards.


13. Monitor and ensure completion of the department’s work, and coordinate resolution of issues.


14. Conduct performance evaluations for Customer Service Representatives per company guidelines.


15. Perform other related responsibilities, as needed, to support company business objectives.


Supervisory Responsibilities

Manage 4 team members in the Customer Service Department. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Skills/Knowledge/Abilities

  • Bachelor’s degree in business or equivalent in experience.
  • 5 years Customer Service experience, with at least 3 years in a supervisory role.
  • Ability to plan, organize and complete work in a timely manner.
  • Strong interpersonal skills. Good judgment and strong problem resolution skills.
  • Proficiency with data entry and computer software, including EDI and advanced Word and Excel skills.
  • Ability to work effectively with all Company stakeholders and motivate Customer Service staff to meet/exceed expectations.
  • Ability to successfully manage multiple priorities in a fast-paced environment.


Physical Demands

Sitting 75%

Walking 15%

Standing 10%

Near acuity (clarity of vision at 20 inches or less)

Speaking-ordinary speech

Hearing-ordinary conversation

Fingering-computer keyboard

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