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Customer Service Manager Jobs in Georgetown, KY (NOW HIRING)

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.

Tire Discounters

Service Manager

Lexington, KY · On-site

$50K - $70K/yr

Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...

Tire Discounters

Service Manager

Lexington, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Orkin LLC

Service Manager

Lexington, KY · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Tire Discounters

Service Manager

Paris, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...

Quantrell Auto Group

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

Cadillac Service Drive Customer Experience Specialist Location: Lexington, KY | Quantrell Cadillac ... Customer Updates & Communication Management * Proactively update guests on vehicle status via phone ...

Bridgestone Americas, Inc.

Service Manager

Lexington, KY · On-site

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Goodwood Brewing Company

Service Manager

Frankfort, KY · On-site

Service Manager for Goodwood Restaurant & Brewery: • Responsible to interview, select, train, supervise, counsel, and discipline staff • Institute on-going training programs for making sure that ...

Gecko Hospitality

Restaurant Service Manager

Frankfort, KY · On-site

$60K - $70K/yr

Service Manager Casual Theme - Hospitality Leader This is a Service Manager Career opportunity for the hospitality professional who loves to use their "Gift of Gab" to WOW each and every guest! Apply ...

Long John Silver's

Customer Service

Nicholasville, KY · On-site

$14.25 - $19.25/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

Long John Silver's

Customer Service

Paris, KY · On-site

$12/hr

Customer Service Share Apply Full-time Part-time Up to $12.00 per hour The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful ...

Long John Silver's

Customer Service

Nicholasville, KY

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Paris, KY

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Nicholasville, KY

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Lexington, KY · On-site

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Long John Silver's

Customer Service

Paris, KY

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Georgetown, KY

Customer Service Manager information

See Georgetown, KY salary details

$22.1K

$52.4K

$91.2K

How much do customer service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service manager in Georgetown, KY is $52,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Georgetown, KY?

The most popular types of Customer Service jobs in Georgetown, KY are:

What are popular job titles related to Customer Service Manager jobs in Georgetown, KY?

For Customer Service Manager jobs in Georgetown, KY, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Georgetown, KY look for?

The top searched job categories for Customer Service Manager jobs in Georgetown, KY are:

What cities near Georgetown, KY are hiring for Customer Service Manager jobs?

Cities near Georgetown, KY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Georgetown, KY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,371 per year, or $25.2 per hour.

Customer Service Manager

IMI

Lawrenceburg, KY • On-site

Full-time

Re-posted 29 days ago

Job description

Purpose of Position:

Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in an efficient manner while ensuring all appropriate questions are asked, including but not limited to, information about the type of pour that is being made, specific directions to the job locations, scheduling, etc, while maintaining customer service and satisfaction, making the most efficient use of company assets.  Direct drivers with regards to deliveries and additional tasks.

Key Responsibilities:

  • Work well within a team and build customer relationships.
  • Assist customers in their project needs through accurately processing orders.
  • Provide value based product solutions through consultative selling process.
  • Ensure customer satisfaction by keeping them up to date on challenges that affect the delivery cycle.
  • Complete special projects and other duties as established by team leaders and management.
  • Oversee projects and pricing.
  • Coordinate customer orders and scheduling with plant managers.
  • Oversee the resource management of the fleet of trucks which he/she has been assigned, as well as manage all personnel.
  • Ensure customer service issues are addressed and take appropriate actions.
  • Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
  • Maintain reports of customer complaints and resolution.
  • Supervise/manage inside sales and dispatch team.
  • Demonstrates  commitment to communicating, improving & adhering to safety policies in all environments and areas.
  • All other duties as assigned by management.

Requirements:

  • High school diploma required; bachelor’s degree a plus.  Or equivalent industry experience.
  • Knowledge of operations, sales, and accounting in the industry a plus.
  • Previous dispatching experience and good geographical knowledge of the local area.
  • Strong interpersonal and communication skills; excellent written and verbal communication; ability to respond to common inquiries and/or customer complaints as well as those from the business community.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
  • Excellent organizational planning ability and customer service/phone skills with the ability to resolve problems/issues.
  • Ability to work in a high-stress, high-volume environment.
  • Sales and management experience preferred.
  • Concrete experience is a preferred.
  • Familiarity with Google, as well as knowledge of working with Command Series or related computer system software.
  • Ability and availability for occasional overnight travel.
  • Bilingual/Spanish Speaking is a plus.

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