Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Service Manager
Lexington, KY · On-site
$50K - $70K/yr
Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...
Service Manager
Lexington, KY · On-site
$50K - $70K/yr
Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...
Service Manager
Lexington, KY · On-site
$55K - $85K/yr
We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:
Service Manager
Lexington, KY · On-site
$55K - $85K/yr
We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:
Service Manager
Paris, KY · On-site
$55K - $85K/yr
We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...
Service Manager
Paris, KY · On-site
$55K - $85K/yr
We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Lexington, KY · On-site
$55K - $65K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
Service Manager
Lexington, KY · On-site
$55K - $65K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
SERVICE MANAGER
Lexington, KY · On-site
$70K - $95K/yr
Ensures all employees know and understand that the customers are the reason WE exist; and that our ... Service Manager • Foster teamwork within the department and with all other departments. • ...
SERVICE MANAGER
Lexington, KY · On-site
$70K - $95K/yr
Ensures all employees know and understand that the customers are the reason WE exist; and that our ... Service Manager • Foster teamwork within the department and with all other departments. • ...
... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...
... customer service, ensuring trust and satisfaction. * Help your team address client risk management ... needs through consultative conversations and personalized strategies. * Mentor team members by ...
Service Manager
Frankfort, KY · On-site
Service Manager for Goodwood Restaurant & Brewery: • Responsible to interview, select, train, supervise, counsel, and discipline staff • Institute on-going training programs for making sure that ...
Service Manager
Frankfort, KY · On-site
Service Manager for Goodwood Restaurant & Brewery: • Responsible to interview, select, train, supervise, counsel, and discipline staff • Institute on-going training programs for making sure that ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Customer Service
Lexington, KY · On-site
$12/hr
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
Customer Service
Lexington, KY · On-site
$12/hr
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Customer Service
Lexington, KY · On-site
$12/hr
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Customer Service
Lexington, KY · On-site
$12/hr
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Customer Service Manager information
See Georgetown, KY salary details
$22.1K - $28.4K
5% of jobs
$28.4K - $34.7K
14% of jobs
$37.1K is the 25th percentile. Wages below this are outliers.
$34.7K - $41K
16% of jobs
The median wage is $46.7K / yr.
$41K - $47.2K
17% of jobs
$47.2K - $53.5K
12% of jobs
$53.5K - $59.8K
9% of jobs
$61.2K is the 75th percentile. Wages above this are outliers.
$59.8K - $66.1K
11% of jobs
$66.1K - $72.4K
6% of jobs
$72.4K - $78.6K
5% of jobs
$78.6K - $84.9K
2% of jobs
$84.9K - $91.2K
3% of jobs
$22.1K
$52.4K
$91.2K
How much do customer service manager jobs pay per year?
As of Jul 29, 2026, the average yearly pay for customer service manager in Georgetown, KY is $52,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Georgetown, KY? The most popular types of Customer Service jobs in Georgetown, KY are:
What are popular job titles related to Customer Service Manager jobs in Georgetown, KY? For Customer Service Manager jobs in Georgetown, KY, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Georgetown, KY look for? The top searched job categories for Customer Service Manager jobs in Georgetown, KY are:
What cities near Georgetown, KY are hiring for Customer Service Manager jobs? Cities near Georgetown, KY with the most Customer Service Manager job openings:
Job description
Purpose of Position:
Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in an efficient manner while ensuring all appropriate questions are asked, including but not limited to, information about the type of pour that is being made, specific directions to the job locations, scheduling, etc, while maintaining customer service and satisfaction, making the most efficient use of company assets. Direct drivers with regards to deliveries and additional tasks.
Key Responsibilities:
- Work well within a team and build customer relationships.
- Assist customers in their project needs through accurately processing orders.
- Provide value based product solutions through consultative selling process.
- Ensure customer satisfaction by keeping them up to date on challenges that affect the delivery cycle.
- Complete special projects and other duties as established by team leaders and management.
- Oversee projects and pricing.
- Coordinate customer orders and scheduling with plant managers.
- Oversee the resource management of the fleet of trucks which he/she has been assigned, as well as manage all personnel.
- Ensure customer service issues are addressed and take appropriate actions.
- Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
- Maintain reports of customer complaints and resolution.
- Supervise/manage inside sales and dispatch team.
- Demonstrates commitment to communicating, improving & adhering to safety policies in all environments and areas.
- All other duties as assigned by management.
Requirements:
- High school diploma required; bachelor’s degree a plus. Or equivalent industry experience.
- Knowledge of operations, sales, and accounting in the industry a plus.
- Previous dispatching experience and good geographical knowledge of the local area.
- Strong interpersonal and communication skills; excellent written and verbal communication; ability to respond to common inquiries and/or customer complaints as well as those from the business community.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
- Excellent organizational planning ability and customer service/phone skills with the ability to resolve problems/issues.
- Ability to work in a high-stress, high-volume environment.
- Sales and management experience preferred.
- Concrete experience is a preferred.
- Familiarity with Google, as well as knowledge of working with Command Series or related computer system software.
- Ability and availability for occasional overnight travel.
- Bilingual/Spanish Speaking is a plus.