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Customer Service Manager Jobs in Flushing, MI (NOW HIRING)

Garber Chevrolet Saginaw

Service Manager

Saginaw, MI · On-site

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Texas Roadhouse

Service Manager

Fenton, MI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Fenton, MI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

SpartanNash Company

Lead, Customer Service

Fenton, MI · On-site

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... This role is responsible to provide and maintain a high standard of customer service in the store ...

SpartanNash

Lead, Customer Service

Fenton, MI

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ... This role is responsible to provide and maintain a high standard of customer service in the store ...

CGC Home Services

Customer Service Associate

Howell, MI

$13.50 - $18.75/hr

Manage incoming calls to identify, assess, and meet the diverse needs of our customers * Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc * Dispatch ...

Tri-County Truck Centers

Truck Service Manager

Flint, MI · On-site

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... The Service Manager takes the lead role in managing an efficient and profitable Service Department ...

Tri-County Truck Centers

Truck Service Manager

Flint, MI · On-site

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... The Service Manager takes the lead role in managing an efficient and profitable Service Department ...

dbi

Customer Service Representative

Saginaw, MI · On-site

$15 - $20.25/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

dbi

Customer Service Representative

Saginaw, MI

$15 - $20.25/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative At Lakeside Surfaces, we do not just fabricate countertops. We help ... Manage inbound customer scheduling requests, through job tracking system and calendar views. * Fill ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Flushing, MI

Customer Service Manager information

See Flushing, MI salary details

$21K

$49.7K

$86.6K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Flushing, MI is $49,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $60,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Flushing, MI?

The most popular types of Customer Service jobs in Flushing, MI are:

What are popular job titles related to Customer Service Manager jobs in Flushing, MI?

For Customer Service Manager jobs in Flushing, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Flushing, MI look for?

The top searched job categories for Customer Service Manager jobs in Flushing, MI are:

What cities near Flushing, MI are hiring for Customer Service Manager jobs?

Cities near Flushing, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Flushing, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 5% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,701 per year, or $23.9 per hour.

Service Manager

Garber Chevrolet Chesaning

Chesaning, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Are you ready to begin a career guiding a talented team to success? That rewards outstanding performance and allows your ambition to take you as far as you want to go? Do you want to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Then don't look any further, because you've found just that with Garber Automotive Group.
Who are we?
We are a third-generation family-owned business with over 17 franchised dealer brands in 26 locations across six states and over 2,500 employees. Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News, and several of our Garber dealerships have earned the "Top 100 Dealers to Work For" distinction. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented, highly motivated individuals to join our team. Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to:
  • Manage shop production schedule to meet pace and budget
  • Consult with guests regarding vehicle repair needs based on repair diagnosis
  • Create work schedule and maintain proper accounting of Service Technicians' productivity
  • Invoice and record completed work orders in computer system
  • Oversee employee training and development
  • Ensure a safe working environment
  • Make certain equipment is properly maintained and repaired
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Previous Service Manager Experience is Required
  • Knowledge of warranty procedures, work scheduling, etc. is required
  • Excellent customer service, organizational, and negotiation skills
  • Experience developing and managing third-party vendor relationships
  • Goal-oriented and enthusiastic presence in a team environment
  • Strong written and communication skills
  • Valid driver's license required as well as clean driving record
  • Professional appearance and work ethic

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