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Customer Service Manager Jobs in Bruce, SD (NOW HIRING)

TJ Maxx

Customer Experience Coordinator

Brookings, SD · On-site

$14.50 - $15/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Harms Oil

Customer and Sales Support Specialist

Brookings, SD · On-site

$16.50 - $22.25/hr

Maintain CRM (customer relationship management) data to ensure accuracy of information. * Create ... Preferred 3+ years in customer service. * Ability to multi-task with conflicting priorities in a ...

Fourteen Foods

Shift Manager

Brookings, SD · On-site

$13.75 - $17.50/hr

The Shift Manager provides quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance each customer's visit, while assisting and ...

Dunham's Sports

General Manager

Brookings, SD

Driving sales through customer service and report analysis. Qualifications Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and interpersonal ...

Dunham's Sports

General Manager

Brookings, SD

Driving sales through customer service and report analysis. Qualifications Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and interpersonal ...

Dunhams Sports

General Manager

Brookings, SD · On-site

Driving sales through customer service and report analysis. Qualifications Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and interpersonal ...

Dunhams Sports

Team Manager

Brookings, SD · On-site

$17 - $18.75/hr

Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal ...

Dunhams Sports

General Manager

Brookings, SD · On-site

Driving sales through customer service and report analysis. Qualifications Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and interpersonal ...

Dunham's Sports

Team Manager

Brookings, SD

$17 - $18.75/hr

Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal ...

Dunhams Sports

Team Manager

Brookings, SD · On-site

$17 - $18.75/hr

Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal ...

Dunham's Sports

Team Manager

Brookings, SD · On-site

$17 - $18.75/hr

Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Bruce, SD

Customer Service Manager information

See Bruce, SD salary details

$22.5K

$53.4K

$92.9K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Bruce, SD is $53,364.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What cities near Bruce, SD are hiring for Customer Service Manager jobs?

Cities near Bruce, SD with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Bruce, SD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,364 per year, or $25.7 per hour.

Customer Experience Coordinator

TJ Maxx

Brookings, SD • On-site

$14.50 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

T.J. Maxx rating

5.7

Company rating: 5.7 out of 10

Based on 1,174 frontline employees who took The Breakroom Quiz

460th of 740 rated retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

990 22nd Ave S

Location:

USA TJ Maxx Store 1616 Brookings SD This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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