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Customer Service Manager Jobs in Anderson, IN (NOW HIRING)

Muncie Power Products, Inc.

Customer Service Manager

Muncie, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT YOU'LL DO As a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service. * Resolve customer inquiries ...

Niemann Foods

Assistant Customer Service Manager

Carmel, IN · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...

Niemann Foods

Assistant Customer Service Manager

Carmel, IN

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...

Infrahire

Service Manager

Indianapolis, IN · On-site

This role is responsible for managing service personnel, supporting customer retention and account growth, maintaining operational standards, and partnering with branch leadership to achieve overall ...

Silver Property Management, Inc

Service Manager

Fishers, IN · On-site

  • Medical

  • Retirement

  • PTO

Enthusiastic, fun, exciting and fast paced work environment The Service Manager is responsible for managing all installation, repair, and upkeep operations of our class A properties. Your duties will ...

United Rentals, Inc.

Service Manager

Indianapolis, IN · On-site

  • PTO

As a Service Manager at a United Rentals Mobile Storage branch, you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Indianapolis, IN

  • PTO

As a Service Manager at a United Rentals Mobile Storage branch, you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Anderson, IN

Customer Service Manager information

See Anderson, IN salary details

$21.2K

$50.3K

$87.5K

How much do customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service manager in Anderson, IN is $50,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $60,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Anderson, IN?

The most popular types of Customer Service jobs in Anderson, IN are:

What are popular job titles related to Customer Service Manager jobs in Anderson, IN?

For Customer Service Manager jobs in Anderson, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Anderson, IN look for?

The top searched job categories for Customer Service Manager jobs in Anderson, IN are:

What cities near Anderson, IN are hiring for Customer Service Manager jobs?

Cities near Anderson, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service Manager

Muncie Power Products, Inc.

Muncie, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Muncie Power Products rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

82nd of 489 rated machine equipment manufacturers

Job description

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO


As a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service.

  • Resolve customer inquiries and complaints
  • Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers
  • Refer complex technical difficulties to the product and application specialist for resolution
  • Assist with the design of mechanical and hydraulic systems
  • Provide customers with specific plumbing and hydraulic schematics when requested
  • Make suggestions for training for the department as needed
  • Enter customer sales orders received via the telephone, fax, or email
  • Resolve customer requests for adjustment in orders following standard company procedures
  • Provide leads to field sales managers and maintain a close liaison with field sales managers
  • Document information regarding newly acquired accounts and make computer file changes as needed
  • Inform customer service director of routine and non-routine sales and service activities and issues
  • Travel to assist field sales managers and customers as necessary and required

YOUR EXPERIENCES & SKILLS

  • Two (2) years of post-high school education, or equivalent, is preferred
  • Knowledge of the heavy truck equipment industry is preferred
  • Technically oriented with good mechanical aptitude and knowledge of hydraulics and electricity
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of an organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to make sound judgments
  • Ability to communicate effectively, both verbally and in writing
  • Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form
  • Basic typing and keyboarding skills
  • Conscientious and detail-oriented
  • Collaborative; must enjoy working with others and being part of a team
  • Customer-focused
  • Self-starter and self-learner
  • Must work well under pressure
  • Good math skills, including algebra
  • Superior interpersonal skills; ability to get along with diverse personalities
  • Computer literate
  • Ability to speak a second language (Spanish preferred) is a plus
  • Perform other duties as assigned by the customer service director
  • Color vision is required for this position

BENEFITS

  • Medical, dental, and vision insurance, and zero card
  • Life, death, dismemberment, and dependent insurances
  • Prescription drug programs
  • Telehealth
  • Short-term and long-term disability, and flexible leaves of absence
  • Employee assistance programs
  • 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
  • 3 weeks of paid time off
  • 9 paid holidays
  • Wellness & Engagement

LOCATION: Muncie, IN

DEPARTMENT: Customer Service

WORK ENVIRONMENT: Office

REPORTS TO: Customer Service Director

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A

SALARY GRADE: 14

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.

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