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Customer Service Manager Jobs in Ada, MI (NOW HIRING)

Meineke - 2740

Service Manager

Grand Rapids, MI · On-site

$55K - $80K/yr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy ...

Meineke

Service Manager

Grand Rapids, MI · On-site

$55K - $80K/yr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy ...

Meijer

Customer Service Department Manager

Cascade, MI · On-site

The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching ...

Orkin

Service Manager

Nashville, MI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Ionia, MI · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

GENERAL RV CENTER

Service Manager

Wayland, MI

Ensure the service team consistently provides the most competitive level of customer service while ... Engage, motivate and manage service team to achieve key goals, and meet client expectations on a ...

Cintas

Service Manager

Grand Rapids, MI

Requisition Number: 230642 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Grand Rapids, MI · On-site

Requisition Number: 230642 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

JX Enterprises, Inc

Service Manager

Wyoming, MI · On-site

$82K - $103K/yr

The Service Manager oversees the Service Department, including marketing, growth, recruitment ... Customer Satisfaction: Seek feedback, exceed expectations, address concerns, and anticipate needs.

GENERAL RV CENTER

Service Manager

Wayland, MI · On-site

Ensure the service team consistently provides the most competitive level of customer service while ... Engage, motivate and manage service team to achieve key goals, and meet client expectations on a ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ada, MI

Customer Service Manager information

See Ada, MI salary details

$24K

$56.9K

$99.1K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Ada, MI is $56,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Ada, MI?

The most popular types of Customer Service jobs in Ada, MI are:

What job categories do people searching Customer Service Manager jobs in Ada, MI look for?

The top searched job categories for Customer Service Manager jobs in Ada, MI are:

What cities near Ada, MI are hiring for Customer Service Manager jobs?

Cities near Ada, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service / Project Manager

Gilson Graphics

Grand Rapids, MI • On-site

$40K - $50K/yr

Full-time

Re-posted yesterday

Gilson Graphics rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

GILSON
Customer Service Project Manager
POSITION DESCRIPTION
OBJECTIVE
As a member of the Gilson Customer Service department, the Project Manager is responsible for ensuring work is organized and scheduled, and that communication within and between departments, sales staff, and customers is handled on a daily basis.
SUPERVISOR
This position reports to the Customer Service Manager.
ROLES AND RESPONSIBILITIES
  • Customer service
  • Inventory and fulfillment management
  • Be the expert of assigned customers and internal projects
  • Order entry
  • Work with operations team to manage job schedules
  • Direct the purchasing of materials
  • Data management
  • Website administration
  • Packaging strategy pre-planning
  • Workflow management
  • Manage multiple projects and tasks simultaneously
  • Perform duties consistent with the company’s goals and policies

REQUIREMENTS
To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above. The following qualifications are representative of the education and training, experience, knowledge, and skills required.
Education and Training
  • Bachelor’s degree, Associate’s degree, or equivalent knowledge, skills, and abilities preferred
Experience
  • Knowledge of offset and digital printing and mechanical finishing operations
  • Fulfillment management, packaging strategy, mailing, and large format experience
  • Customer-facing communication
  • Deadline management
  • Data management
Attitude
  • High expectations of self and others
  • Demonstrated commitment to quality
  • Detail-oriented with strong problem-solving skills in a data-driven environment
  • Positive attitude with internal and external customers

Knowledge and Aptitude
  • Microsoft Outlook, Microsoft Excel, Microsoft Office, and Adobe Acrobat
  • General understanding of graphic arts software (InDesign, Photoshop, and Illustrator)
  • Proper file management on computer desktops and office servers
  • Pace, PrintStream, and other software programs or processes as directed by management

SKILLS
​Communication Skills
  • Communicate effectively with sales, production, and clients
  • Read, analyze, and interpret written information
  • Present information verbally and respond to questions
  • Deal successfully with difficult people or situations

Team Skills
  • Work as a team member of the Gilson Customer Service team
  • Build effective working relationships with others
  • Present information and help solve problems in conjunction with co-workers and management

What Gilson Graphics employees say

Pay

Hours and flexibility

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