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Customer Service Manager Jobs in Wyoming (NOW HIRING)

safariland

Customer Service Manager

Casper, WY · On-site

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

safariland

Customer Service Manager

Casper, WY · On-site

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

DXP

Customer Service Manager

Casper, WY

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

DXP

Customer Service Manager

Casper, WY

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

Wendy's

Customer Service Manager

Evanston, WY · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Jackson, WY

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Jackson, WY · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Evanston, WY

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Safariland

Customer Service Manager

Casper, WY · On-site

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Wyoming

Customer Service Manager information

See Wyoming salary details

$23.6K

$55.7K

$97.1K

How much do customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service manager in Wyoming is $55,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Wyoming?

The most popular types of Customer Service jobs in Wyoming are:

What are popular job titles related to Customer Service Manager jobs in Wyoming?

For Customer Service Manager jobs in Wyoming, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Wyoming look for?

The top searched job categories for Customer Service Manager jobs in Wyoming are:

What cities in Wyoming are hiring for Customer Service Manager jobs?

Cities in Wyoming with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Wyoming as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,749 per year, or $26.8 per hour.

Customer Service Manager

307 RACING MANAGEMENT, LLC

Casper, WY • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

- Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

- Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

- Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

- Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

- Conducts timely, constructive performance evaluations using data-driven assessments.

- Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

- Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

- Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

- Establishes clear expectations, performance standards, and accountability practices.

- Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

- Keeps the team updated on changes to products, services, policies, and procedures.

- Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

- Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

- Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

- Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

- Identifies operational inefficiencies and recommends improvements to leadership.

- Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

- Performs additional duties and special projects as assigned.

Required Skills/Abilities

- Strong leadership and supervisory capabilities.

- Excellent verbal and written communication skills.

- Advanced understanding of customer service principles.

- Highly organized with exceptional attention to detail.

- Proven ability to resolve complex customer issues using independent judgment.

- Strong critical thinking skills with the ability to analyze data and make informed decisions.

- Skilled in coaching, mentoring, and driving continuous improvement.

- Proficient with Microsoft Office and related software tools.

Education and Experience

- Bachelor’s degree preferred.

- Minimum three years of experience in high-level customer service.

- Minimum two years of supervisory or leadership experience.

Physical Requirements

- Prolonged periods working at a desk and on a computer.

- Ability to move throughout the facility during the workday.

- Ability to stand or walk for extended periods.

- Ability to lift up to 50 pounds as needed.

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