1

Customer Service Level Two Jobs in Houston, TX (NOW HIRING)

Customer Service Representative II

Conroe, TX · On-site

$14.25 - $19.50/hr

Employees at this level are proficient across all core areas of customer service operations ... Minimum of two years of customer service experience, preferably in utilities or regulated ...

Assembler - Level 2

Houston, TX · On-site

$15.25 - $18.75/hr

We serve the building, industrial, and process sectors with a broad portfolio of services ... customers improve efficiency, enhance safety, reduce emissions, and increase operational ...

Assembler - Level 2

Houston, TX · On-site

$15.25 - $18.75/hr

We serve the building, industrial, and process sectors with a broad portfolio of services ... customers improve efficiency, enhance safety, reduce emissions, and increase operational ...

Technician - Level 2

Crosby, TX · On-site

$23.52 - $32.34/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

Technician - Level 2

Crosby, TX · On-site

$23.52 - $32.34/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Technician - Level 2

Baytown, TX · On-site

$23.52 - $32.34/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

Technician - Level 2

Baytown, TX · On-site

$23.52 - $32.34/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

SCADA Engineer - Level 2

Houston, TX · Remote

$105K - $125K/yr

... services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey ... By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to ...

Showing results 21-40

Customer Service Level Two information

See Houston, TX salary details

$9

$17

$25

How much do customer service level two jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service level two in Houston, TX is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.95 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Houston, TX?

For Customer Service Level Two jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Houston, TX look for?

The top searched job categories for Customer Service Level Two jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Service Level Two jobs?

Cities near Houston, TX with the most Customer Service Level Two job openings:

Customer Service Representative II

BizTek People

Conroe, TX • On-site

$14.25 - $19.50/hr

Other

Posted 12 days ago


Job description

Job Posting

Title: Customer Service II

Duration: DTE – Direct Hire

Location: Conroe, TX

Job Description

Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support. Employees at this level are proficient across all core areas of customer service operations, excluding specialized billing functions. The role requires effective use of contact center software and consistent achievement of higher-level performance standards (KPIs). Position Essential Functions:

  • Perform all CSS I duties with proficiency.
  • Manage new service connection requests, coordinate with field staff, and initiate meter installation.
  • Process adjustments, deposit refunds, and payment arrangements within guidelines.
  • Research and resolve moderately complex customer issues not involving advanced billing.
  • Support collections processes and delinquency management.
  • Provide informal training and guidance to CSR I staff.
  • Maintain performance expectations, including contact center KPI standards.
  • Process customer payments, returned mail, and billing correspondence.
  • Conduct outbound calls to notify customers of leak alerts, declined payments, or urgent account issues.
  • Review CIS records to identify potential revenue recovery opportunities.
  • Perform other duties as required or assigned.

Requirements Essential Function Requirements:

  • Minimum of two years of customer service experience, preferably in utilities or regulated industries.
  • High School Diploma or GED equivalent
  • Proficiency with contact center software and CIS systems.
  • KPI Expectations:
    • Average Handle Time (AHT): 8:30 minutes
    • After Call Work (ACW): 2:00 minutes
    • Adherence: 90%
    • Quality: Effective (75%)