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Customer Service Insurance Jobs in Midvale, UT (NOW HIRING)

eTeam

Customer Service

Salt Lake City, UT

$15.50 - $21/hr

Customer Service I Location: Salt Lake City, UT (84123) Duration: 6 months contract (potential to ... Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee ...

eTeam

Customer Service

Taylorsville, UT

$15 - $20.50/hr

Customer Service I Location: Salt Lake City, UT (84123) Duration: 6 months contract (potential to ... Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee ...

Dollartree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Quench It Lehi

Customer Service

Lehi, UT · On-site

$15 - $20.50/hr

Responsibilities and Duties Customer Service Sales people focus on speed and accuracy to make the best drinks in Lehi. * Accurately and quickly mix the drink orders placed with the proper syrups ...

Quench It Lehi

Customer Service

Lehi, UT · On-site

$15 - $20.50/hr

Job Summary Quenchit Soda Lehi hires Part-Time customer service employees to make drinks, take orders, and provide great service with a smile. We hire happy people who enjoy serving others to make ...

Collabera

Customer Service

South Jordan, UT · On-site

$15.25 - $20.75/hr

Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Bank accounts. Calls will need to respond with a high degree of accuracy and efficiency, while ...

U-Haul

Customer Service Representative

Salt Lake City, UT · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Salt Lake City, UT

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

West Valley City, UT · On-site

$15.25 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Midvale, UT

Customer Service Insurance information

See Midvale, UT salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service insurance in Midvale, UT is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.71 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What job categories do people searching Customer Service Insurance jobs in Midvale, UT look for? The top searched job categories for Customer Service Insurance jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for Customer Service Insurance jobs? Cities near Midvale, UT with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Insurance Customer Service Representative III (Licensed)

Insurance Customer Service Representative III (Licensed)

Entrata

Lehi, UT • On-site, Remote

$20.10 - $31.54/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

122nd of 189 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata's Homebody (Insurance) CSR III is a licensed service professional who provides advanced expertise in servicing and policy management. This role handles escalated customer requests that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. CSR IIIs also act as a knowledge resource for CSR I and II team members and may support cross-selling and policy enhancements.
 
*This is a hybrid position based out of Lehi, UT.
Responsibilities:
  • Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
  • Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
  • Act as an escalation point for CSR I and II on licensed or high-risk matters
  • Partner with Sales Agents on cross-functional service needs requiring a license
  • Support training and knowledge sharing within the service team
  • Contribute to compliance initiatives and workflow improvement projects
  • Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements
Minimum Qualifications:
  • Resident Property & Casualty Insurance Producer License (active)
  • 3+ years of insurance customer service or related experience
  • Demonstrated expertise in policy servicing and compliance
  • Strong communication and problem-solving skills
Preferred Qualifications:
  • Multiple state licenses
  • Prior experience in a high-volume insurance agency or carrier environment
  • Experience training or mentoring peers
  • Experience with Zendesk or other customer support platforms
$20.10 - $31.54 an hour
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S4
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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