ZipRecruiter

Log In

1

Customer Service Insurance Jobs in Columbia, SC (NOW HIRING)

TRC Talent Solutions

Customer Service

Columbia, SC · On-site

$15 - $18/hr

Previous customer service, call center, healthcare, or insurance experience preferred * Strong verbal and written communication skills with a customer-first mindset * Ability to navigate multiple ...

TRC Talent Solutions

Customer Service

Columbia, SC · On-site

$15 - $18/hr

Previous customer service, call center, healthcare, or insurance experience preferred * Strong verbal and written communication skills with a customer-first mindset * Ability to navigate multiple ...

TRC Talent Solutions

Customer Service

Columbia, SC · On-site

$15 - $18/hr

Previous customer service, call center, healthcare, or insurance experience preferred * Strong verbal and written communication skills with a customer-first mindset * Ability to navigate multiple ...

U-Haul

Customer Service Representative

West Columbia, SC · On-site

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

West Columbia, SC · On-site

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Columbia, SC · On-site

$14.75 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

West Columbia, SC · On-site

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

West Columbia, SC · On-site

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Columbia, SC

Customer Service Insurance information

See Columbia, SC salary details

$9

$17

$24

How much do customer service insurance jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service insurance in Columbia, SC is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.33 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Columbia, SC?

The most popular types of Customer Service Insurance jobs in Columbia, SC are:

What are popular job titles related to Customer Service Insurance jobs in Columbia, SC?

For Customer Service Insurance jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Columbia, SC look for?

The top searched job categories for Customer Service Insurance jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Customer Service Insurance jobs?

Cities near Columbia, SC with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Columbia, SC as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,171 per year, or $17.4 per hour.

Customer Service

TRC Talent Solutions

Columbia, SC • On-site

$15 - $18/hr

Full-time

Re-posted 11 days ago

Job description

Customer Service Representative
Location: Columbia, SC 29229
Pay: $15-$18/hour (DOE)
Schedule: Hiring for multiple shifts
We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment.
Key Responsibilities

  • Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner

  • Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates

  • Research and resolve customer concerns while delivering a positive customer experience

  • Accurately document all customer interactions and maintain detailed notes in internal systems

  • Follow established scripts, workflows, and procedures to ensure compliance and consistency

  • Meet or exceed quality, productivity, and attendance standards

  • Escalate complex or unresolved issues to appropriate teams when necessary

  • Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines

Qualifications

  • High school diploma or equivalent required

  • Previous customer service, call center, healthcare, or insurance experience preferred

  • Strong verbal and written communication skills with a customer-first mindset

  • Ability to navigate multiple computer systems while on active calls

  • Detail-oriented, organized, and able to manage time effectively

  • Dependable with strong attendance and punctuality

  • Ability to remain calm, professional, and solution-focused in high-volume or challenging situations

Work Environment & Additional Details

  • Fast-paced call center or office setting

  • Structured training provided

  • Team-oriented environment with ongoing support

  • If you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.