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Customer Service Inbound Call Center Jobs in Phoenix, AZ

SVS Group

Customer Service

Phoenix, AZ · On-site

$20/hr

Inbound Call Center Customer Service is a Plus * You must be somewhat technically savvy to help customer troubleshot their equipment * Management experience is a plus as we will be moving people into ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$18/hr

Customer Service Call Center, Starting at $18 hr Full-Time, Monday - Friday, 830am-6pm PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$18/hr

Customer Service Call Center, Starting at $18 hr Full-Time, Monday - Friday, 830am-6pm PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$15.50 - $19.75/hr

Call Center Clerk R+L Carriers is seeking highly organized, detail-oriented Call Center Clerks to work in our Phoenix, AZ Service Center office. The chosen candidate will provide a variety of ...

Millennium Group

Be Seen First

Collections Representative (Call Center)

Phoenix, AZ · On-site

$15.75 - $20.25/hr

Maintain accurate and timely records of all customer interactions * Work in a metrics-driven ... Call center experience (inbound /outbound) is required * 2+ years of consumer debt collections ...

RemX

Remote, Call Center Customer Service

Phoenix, AZ · On-site +1

$16/hr

Deliver outstanding customer service while supporting patient needs and inquiries * Handle incoming ... Minimum of 1 year of recent call center experience (required with no exceptions) * High school ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Phoenix, AZ

Customer Service Inbound Call Center information

See Phoenix, AZ salary details

$10

$16

$26

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Phoenix, AZ is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.12 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.
Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,218 per year, or $16.5 per hour.

Customer Service

SVS Group

Phoenix, AZ • On-site

$20/hr

Full-time

Medical, Dental, Vision

Re-posted 21 days ago

Job description

SVS Group is currently hiring An Experienced Customer Service - Technical Support Representative for one our best Manufacturing Clients here in Phoenix, AZ. You will have typical Customer Service and Technical Support job duties to include:


  • You are the person that is responsible for daily inbound customer service and technical service communication between customers and client.
  • You will be working out of our new corporate office in Phoenix, Arizona near Sky Harbor Airport.
  • This is a full-time position with a strong team environment.
  • Your duties will be to handle incoming customer calls and emails in regards to customer service and technical services that are needed for all products sold.
  • You will manage an internal assigned queue of customer requests, and to communicate with customer service and management daily regarding customer needs.
  • This is a great opportunity for a self-driven individual looking for a career and opportunities to advance within a steadily growing company.
  • Your pay starts at $20.00 but we are looking for people that want Career Advancement and Pay Raises. You show us you can do it and we will reward you!!!!


Technical Service Representative responsibilities:

  • Daily inbound work queue of customer requests via HelpScout and Email
  • Daily inbound phone calls from customer with customer service and technical questions
  • Following established trouble shooting guides with customers
  • Completing reports as needed by management team
  • Working with customers and their limitations to best represent client and help get their problems resolved
  • Working with Technicians in the field and walking them through trouble shooting guides

Requirements:

  • You must have at least 2+ years of Customer Service Skills
  • Inbound Call Center Customer Service is a Plus
  • You must be somewhat technically savvy to help customer troubleshot their equipment
  • Management experience is a plus as we will be moving people into management roles once they know what they are doing
  • You must be extremely friendly and enjoy helping people
  • You must be computer proficient with all Microsoft Office Products
  • You must get along extremely well with others and take direction well
  • You must have outstanding punctuality and attendance
  • You must love working 1st Shift - Monday - Friday - 6:00am - 4:00pm

Company Description

SVS Group has extensive experience in many industries. We understand the opportunities, and how to find the best fit for your company. Our national search capability allows us to do the legwork to match candidates to opportunities in top locations.

SVS Group logo

About SVS Group

Sourced by ZipRecruiter

A knowledgeable staff is the #1 factor that sets us apart from our competitors. All of our staffing consultants have held 'hands-on' jobs in their specialty area, offering keen knowledge of what is needed to sufficiently staff, manage, and complete a project from start to finish.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oakland, CA, US

Year founded

1996

Social media

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