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Customer Service Hospital Jobs in Utah (NOW HIRING)

PetSuites

Customer Service Representative

Herriman, UT

$12 - $14/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Herriman, UT

$12 - $14/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

PetSuites

Customer Service Representative

Herriman, UT · On-site

$15.25 - $20.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B ...

Daniels Health

Customer Service Lead

Salt Lake City, UT · On-site

$59K - $65K/yr

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the health ...

Daniels Health

Customer Service Lead

Salt Lake City, UT

$59K - $65K/yr

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the health ...

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in Utah

Customer Service Hospital information

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.

What are popular job titles related to Customer Service Hospital jobs in Utah?

For Customer Service Hospital jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Hospital jobs in Utah look for?

The top searched job categories for Customer Service Hospital jobs in Utah are:

What cities in Utah are hiring for Customer Service Hospital jobs?

Cities in Utah with the most Customer Service Hospital job openings:

Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Advocate

Daniels Health

Salt Lake City, UT

$20.71 - $22.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Daniels Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our new facility in Salt Lake City, UT.
 
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
 
About Daniels Health
We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
What you will do
  • Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
  • Serve as the first point of contact for hospitals and healthcare facilities via phone and email
  • Investigate and resolve customer requests and complaints using Salesforce
  • Coordinate with production and transport teams to ensure timely deliveries
  • Create and distribute manifests, tracking forms, and process documents
  • Support daily routing logistics and inventory coordination
  • Collaborate across departments to manage account changes and generate reports
  • Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
What we are looking for
Must Have Qualifications
  • 2+ years of customer service or administrative experience
  • Proficiency in Microsoft Office; Salesforce experience is a plus
  • Comfortable working with data to support decisions and process improvements
  • Must be able to reliably commute to Salt Lake City, UT
  • Highly organized, adaptable, and able to manage multiple priorities
  • Willingness to work flexible hours, including weekends or holidays as needed
Nice to Have Qualifications
  • Experience in healthcare, logistics, or service-based industries
  • Proven track record of improving processes or customer satisfaction
  • Familiarity with inventory or routing systems
Why work for us
  • Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position - Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
$20.71 - $22.13 an hour
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that's transforming healthcare waste management for good.

Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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