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Customer Service Government Jobs in Riverside, CA

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service ...

Kelly Services

CSR/ Receptionist

Anaheim, CA

$22 - $23/hr

Customer Service Representative / Receptionist Location: Anaheim Office Pay Rate: $22.00 - $23.00 ... Kelly participates in E-Verify and will provide the federal government with your Form I-9 ...

Kelly Services

CSR/ Receptionist

Anaheim, CA

$22 - $23/hr

Customer Service Representative / Receptionist Location: Anaheim Office Pay Rate: $22.00 - $23.00 ... Kelly participates in E-Verify and will provide the federal government with your Form I-9 ...

Alexander

Customer Service FFE Coordinator

Rialto, CA

$18 - $23.50/hr

Our company provides residential, corporate, military and government clients with a full range of moving and logistics services to move people, products and assets anywhere around the globe. Founded ...

Alexander

Customer Service FFE Coordinator

Fontana, CA

$18.25 - $24/hr

Our company provides residential, corporate, military and government clients with a full range of moving and logistics services to move people, products and assets anywhere around the globe. Founded ...

TriOptus LLC

Customer Service Rep - III

Irvine, CA

$17.25 - $23.25/hr

... Government Agencies by de-escalating, and renegotiating the solution. Address any escalations to ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

Generac

Regional Government Sales Manager

Corona, CA · Remote

$106K - $130K/yr

With an ongoing tradition of providing excellent products and outstanding service for our customers ... The Regional Government Sales Manager is responsible for driving revenue growth and expanding ...

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All JobsCustomer Service Government JobsCustomer Service Government Jobs in Riverside, CA

Customer Service Government information

See Riverside, CA salary details

$10

$19

$28

How much do customer service government jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service government in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Customer Service Government representative, and why are they important?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

What are Customer Service Government jobs?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.
What are popular job titles related to Customer Service Government jobs in Riverside, CA? For Customer Service Government jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Government jobs in Riverside, CA look for? The top searched job categories for Customer Service Government jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Service Government jobs? Cities near Riverside, CA with the most Customer Service Government job openings:
Customer Service Government jobs near you

Customer Service Coordinator

Astrophysics Inc.

City Of Industry, CA

$18.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA.

Job Summary:

The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress.

Essential Functions:

  • Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
  • Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
  • Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
  • Follow up on open claims and provide customers with updates until resolution is reached.
  • Monitor and respond to incoming emails, ensuring all communication is timely and professional.
  • Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
  • Process service claims and orders ensuring timely closure of claims, escalating delays when necessary.
  • Make and manage a high volume of calls while maintaining professionalism and customer focus.
  • Submit regular reports to management summarizing claim activity, response times, and customer feedback.
  • Collaborate with team members and technicians to streamline internal communication and improve service response time.
  • Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility.
  • Provide timely feedback to management on service failures and customer concerns.
  • Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met.

Education and Experience:

  • Associate’s Degree or equivalent.
  • 0-2 years of related experience.
  • Equivalent combination of education and experience.
  • Bilingual in Spanish is a plus.
  • Previous customer service experience in a call center or technical environment preferred.
  • Proficiency with CRM platforms such as HubSpot.
  • Strong verbal and written communication skills.
  • Excellent organizational and follow-up abilities.
  • Fast and accurate typing skills.

Position Type/Expected Hours of Work:

  • Non-exempt
  • Full-Time
  • Hours: 8am – 5pm
  • (Hours subject to change depending on the needs of the business)

Benefits & Perks:

  • Excellent medical, dental and vision benefits
  • 401K plan with 4% employer match
  • 11 paid holidays, 10 PTO days
  • Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

 

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at (909) 598-5488.