ZipRecruiter

Log In

1

Customer Service Government Jobs in Riverside, CA

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service ...

Sunrise Systems Inc

Be Seen First

Customer Service Representative_26-04118

Brea, CA · On-site

$19 - $20/hr

Customer Service Representative Reference ID: 26-04118 Location: Brea, CA. Duration: 04 months Job ... Government Agencies.

TriOptus LLC

Customer Service Rep - III

Irvine, CA · On-site

$17.25 - $23.25/hr

... Government Agencies by de-escalating, and renegotiating the solution. Address any escalations to ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

next page

Showing results 1-20

All JobsCustomer Service Government JobsCustomer Service Government Jobs in Riverside, CA

Customer Service Government information

See Riverside, CA salary details

$10

$19

$28

How much do customer service government jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service government in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a customer service government job?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

What skills and qualifications are needed for a customer service government job?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What is the easiest government customer service job to get?

The easiest government customer service jobs to obtain are often entry-level positions such as clerical or administrative support roles, which typically require minimal experience and may only need a high school diploma or equivalent. These roles often have open hiring processes, and candidates with good communication skills and basic computer knowledge have a higher chance of being hired quickly.

What cities near Riverside, CA are hiring for Customer Service Government jobs?

Cities near Riverside, CA with the most Customer Service Government job openings:

Customer Service Government jobs near you
Infographic showing various Customer Service Government job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Kelly Services

Brea, CA

$27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Customer Service Representative (CSR)

Location: Brea, CA
Pay: $27/hour
Schedule: Monday–Friday (+ 1 day work from home) 8am-430pm
Training Schedule: 2 weeks at 6am-230pm
Type: Long-Term Temporary Assignment 

Position Summary

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

Key Responsibilities
  • Answer calls, take messages, and create CRM cases.
  • Process orders and fulfill customer requests accurately.
  • Research and resolve customer issues, escalating when needed.
  • Maintain accurate customer and database information.
  • Meet individual performance goals and team KPI targets.
  • Participate in special projects as assigned.
Qualifications
  • 2+ years of customer service experience in a service environment.
  • High school diploma or equivalent; some college preferred.
  • Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
  • Strong communication, listening, multitasking, and problem-solving skills.
  • Positive, flexible, team-oriented, and able to work independently.
  • Medical device/dental implant knowledge is a plus.
  • Strong attention to detail with a commitment to maintaining less than a 1% error rate.
Ideal Candidate

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.

If you are an experienced customer service professional with strong communication skills and a commitment to accuracy, we encourage you to apply. Thank you! 


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.