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Customer Service Government Jobs in Riverside, CA

Saia

Customer Care Specialist II

Orange, CA · On-site

$22.85 - $27.65/hr

... government representatives; and accurately complete various documents, reports and records required of the position. Preferred Qualifications * 2+ years of transportation, customer service, or ...

AUS Inc

Security Officer Government Building

Tustin, CA · On-site

$24.50/hr

Security Officer Government Building As a Security Officer Government Building in Tustin, CA, you ... You will provide outstanding customer service and clear communication while supporting a ...

Intuit

Tax Representative (Customer Facing)

Chino, CA

$32.50 - $36/hr

You will leverage your tax expertise to provide full service tax return preparation, tax advice ... Utilize resources such as government websites, professional tools, and team expertise to deliver ...

Intuit

Tax Representative (Customer Facing)

Pomona, CA · On-site

$32.50 - $36/hr

You will leverage your tax expertise to provide full service tax return preparation, tax advice ... Utilize resources such as government websites, professional tools, and team expertise to deliver ...

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All JobsCustomer Service Government JobsCustomer Service Government Jobs in Riverside, CA

Customer Service Government information

See Riverside, CA salary details

$10

$19

$28

How much do customer service government jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service government in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a customer service government job?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

What skills and qualifications are needed for a customer service government job?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What is the easiest government customer service job to get?

The easiest government customer service jobs to obtain are often entry-level positions such as clerical or administrative support roles, which typically require minimal experience and may only need a high school diploma or equivalent. These roles often have open hiring processes, and candidates with good communication skills and basic computer knowledge have a higher chance of being hired quickly.

What cities near Riverside, CA are hiring for Customer Service Government jobs?

Cities near Riverside, CA with the most Customer Service Government job openings:

Customer Service Government jobs near you
Infographic showing various Customer Service Government job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Care Specialist II

Saia

Orange, CA • On-site

$22.85 - $27.65/hr

Full-time

Posted 19 days ago

Job description

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.
Major Tasks and Responsibilities
  • Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
  • Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
  • Confirms delivery availability with dispatch and addresses scheduling conflicts.
  • Prepares and reviews dispatch paperwork for accuracy and completeness.
  • Supports billing and data entry while maintaining accurate terminal records.
  • Conducts driver check-ins to verify delivery performance and address service issues.
  • Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
  • Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Minimum Qualifications
  • Must be at least 18 years of age.
  • High school diploma or GED.
  • Authorized to work in the United States.
  • Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications
  • 2+ years of transportation, customer service, or related experience.
  • Working knowledge of Microsoft Office.

Work Conditions and Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Works primarily in a terminal office environment with frequent computer and phone use.
  • Sits for extended periods while performing data entry and administrative tasks.
  • Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
  • Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
  • Occasionally lifts or carries office supplies or small packages up to 20 pounds.
  • May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
  • Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $22.85 - $27.65 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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